This course provides you with an overview of the publications and ISO/IEC 20000 Part 1 of the standard and the role it fulfills within the IT service management domain. The course is designed for everyone within the organization who requires a high level overview of the ISO/IEC 20000 standard and all its components.
Quality Managers, IT Support Staff, IT Consultants, IT Process Consultants, Key Business Users, IT Auditors, Quality Consultants, IT service providers, Purchasing managers.
Access to Part 1 and Part 2 of the ISO/IEC 20000 standard.
ITIL� Foundation Certificate.
At the end of this course, the learner will be able to achieve a basic understanding of the ISO 20 000 standard for IT Service Management and be confident to sit the associated exam.