Availability Management gives us the opportunity to focus our attention on the measurement and management of all components that are used to deliver a "service" to an end-user. This "end-to-end" concept is central to the measurement of availability and it has an impact on the overall statistical calculations. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Availability Management in your organization.
Contents include Availability Management Objectives and Goal templates, recovery template and Availability Management Key Performance Indicators (KPIs).
Find also a Availability Management Powerpoint presentation that you can use for workshopping, awareness or a structured education program. There is a Availability Management assessment form that helps you determine the current status of the process.
Availability Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline.
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL� process area.
Well thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction.
The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.