ITIL Survival – Fact Sheets

ITIL Survival - Fact SheetsWe are pleased to be able to offer a unique reference kit comprising a series of 12 ITIL� (3 page) fact sheets….. covering each of the main ITIL� disciplines: Availability Management; Capacity Management; Change Management; Configuration Management; Financial Management; Incident Management; IT Service Continuity Management; Problem Management; Release Management; Security Management; Service Desk; Service Level Management.
Each document condenses the topic into a set of easy to remember/reference points. The information is attractively presented, using diagrams where appropriate. The topics are also described in a consistent manner, with explanations of:
why
goals/objectives
activities
results
costs
benefits

They comprise an ideal aid in understanding and using the disciplines of ITIL�.
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