Financial Management for IT Services reviews the critical activities of budgeting, accounting and charging. An often neglected process Financial Management is a crucial connector between IT Service capability and business desires. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Financial Management for IT Services in your organization.
Contents include Financial Management for IT Services Objectives and Goal templates, a variety of Excel templates for charging, cost modelling, etc and Financial Management for IT Services Key Performance Indicators (KPIs).
Find also a Financial Management for IT Services Powerpoint presentation that you can use for workshopping, awareness or a structured education program. There is a Financial Management for IT Services assessment form that helps you determine the current status of the process.
Financial Management for IT Services would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline.
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL� process area.
Well thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction.
The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.