IT Service Continuity Management (ITSCM) is the most "newsworthy" process. Unfortunately there are far too many instances where organizations cease to exist on the basis of poor Service Continuity Management. Using ITSCM techniques IT professionals can take large steps towards delivering a "peace of mind" to their business sponsors.
This toolkit provides a wide variety of resources to boost your understanding and ability to implement IT Service Continuity Management (ITSCM) in your organization.
Contents include IT Service Continuity Management (ITSCM) Objectives and Goal templates, risk assessment template and IT Service Continuity Management (ITSCM) Key Performance Indicators (KPIs).
Find also a IT Service Continuity Management (ITSCM) Powerpoint presentation that you can use for workshopping, awareness or a structured education program. There is a IT Service Continuity Management (ITSCM) assessment form that helps you determine the current status of the process.
IT Service Continuity Management (ITSCM) would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline.
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL� process area.
Well thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction.
The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.