Problem Management is often considered to be one of the best processes that can provide quick returns. It is a process that delivers measurable benefits by removing errors from the IT Infrastructure. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Problem Management in your organization.
Contents include Problem Management Objectives and Goal templates, Problem Ticket template and a checklist to help with your Key Performance Indicators (KPIs).
Find also a Problem Management Powerpoint presentation that you can use for workshopping, awareness or a structured education program. There is a Problem Management assessment form that helps you determine the current status of the process.
Problem Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline.
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area.
Well thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction.
The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.