Release Management describes the process that is involved when it comes to the distribution of hardware AND software. Due to the business reliance on IT service provision, a coordinated and controlled approach to the release of new technology, new applications, new and modified services is crucial. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Release Management in your organization.
Contents include Release Management Objectives and Goal templates, DHS and DSL checklist and a way to measure Release Management Key Performance Indicators (KPIs).
Find also a Release Management Powerpoint presentation that you can use for workshopping, awareness or a structured education program. There is a Release Management assessment form that helps you determine the current status of the process.
Release Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline.
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL� process area.
Well thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction.
The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.