Service Level Management is a key component of the ITIL� Framework. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Service Level Management in your organization.
Contents include Service Level Management Objectives and Goal templates, Service Level Agreements templates (customer based, service based) and a Service Catalog template.
Find also a Service Level Management Powerpoint presentation that you can use for workshopping, awareness or a structured education program. There is a Service Level Management assessment form that helps you determine the current status of the process.
Service Level Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline.
Over 30 individual documents.
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL� process area.
Well thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction.
The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.