The Brm Toolkit

The Brm ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Brm in your organization with 11 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Brm by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Brm and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Brm approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Brm Toolkit Includes the following 11 resources:
1.File: 02 Mapping Responsibilities.doc – Summary: This is particularly important if roles and responsibilities need to change, as they often will when a service provider is aiming for the kind of best practice model specified in ISO/IEC 20000. Wordcount: 1006
2.File: Service Strategy Fact Sheet.doc – Summary: An example may be a service whose fulfillment elements include a mainframe system and Frame Relay network that still supports business critical processes where the strategic direction of the organization is to retire the mainframe platform and source an MPLS (multi protocol label switching) WAN. Wordcount: 2059
3.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
4.File: Roles and Responsibilities of Product Manager.doc – Summary: When solutions are not found in the Catalogue or Pipeline, Product Managers and BRMs work together on making a business case for new service development (NSD). Wordcount: 602
5.File: Presentation 5 – Business Relationship Management.ppt – Summary: of LOS and SLP to fulfill the needs of the Customer Portfolio. Wordcount: 666
6.File: BRM job description.docx – Summary: However, it’s possible to develop business relationship managers internally by first looking at people with an interest in technology and who either have undergraduate business degrees or have acquired business-related skills from working in financial roles. Wordcount: 656
7.File: BRM Metrics and Reports.doc – Summary: The reports should be reviewed to give structure and logic to how the metrics are presented � this may well lead to changes in what is reported and will lead to changes in what is reported and will lead to more benefits. Wordcount: 2206
8.File: BRM Responsibilities and Skills.docx – Summary: The BRM will work with business area teams to understand project requirements, shape the initial project request, and provide a high-level estimate of the project effort and costs used in cost-benefit analysis. Wordcount: 430
9.File: BPM – Design for Workflow & Rules Management Systems.docx – Summary: Furthermore, not all vendors may choose to expose every interface between the functional components within the model; this will be dealt with by the specification of a variety of conformance levels which will identify the particular inter-working functions where open interfaces are supported for multi-vendor integration. Wordcount: 2388
10.File: brmblurb.txt – Summary: The Business Relationship Management Toolkit helps you to establish a framework for IT projects across the company and within individual business units, using relationship management practices and an investment and change management committee composed of top leaders to prioritize projects. Wordcount: 699
11.File: Presentation 1- Toolkit Introduction Business Relationship Management (Ivanka Menken’s conflicted copy 2014-04-23).ppt – Summary: The BRM is a liaison between IT and the business and should Wordcount: 590
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Brm.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Brm toolkit:
1. Contains 11 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Brm
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Brm toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $68.24 Get it now for just $36.85 ! Save $31.39 (46%)
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