The Call Centre Toolkit

The Call Centre ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Call Centre in your organization with 8 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Call Centre by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Call Centre toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $47.86 Get it now for just $26.8 ! Save $21.06 (44%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Call Centre and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Call Centre approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Call Centre Toolkit Includes the following 8 resources:
1.File: service v4.doc – Summary: Without this single point of contact an organisation would face major losses in time spent on looking for ways to fix issues and get help. Wordcount: 508
2.File: Service Operation Functions Fact Sheet.doc – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 1627
3.File: service v5.0.pdf – Summary: The Service Desk is a single point of contact (SPOC) for end-users who need help. Wordcount: 655
4.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
5.File: Service Delivery Model Options.doc – Summary: This approach utilizes the resources of an external organization or organizations in a formal arrangement to provide a well-defined portion of a service’s design, development, maintenance, operations and/or support. Wordcount: 1528
6.File: SD9700 Reports KPI’s other metrics.doc – Summary: Expressed as a number, this would be a good indication of the Service Desk performance with regards to Customer Service. Wordcount: 832
7.File: Service Catalogue.doc – Summary: <
8.File: Business Process Modelling Overview.docx – Summary: This paper will set out to give an overview of what Business Process Modelling is all about, and where it fits in an organisation. Wordcount: 2018
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Call Centre.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Call Centre toolkit:
1. Contains 8 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Call Centre
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Call Centre toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $47.86 Get it now for just $26.8 ! Save $21.06 (44%)
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