The Capability Toolkit

The Capability ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Capability in your organization with 7 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Capability by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Capability and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Capability approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Capability Toolkit Includes the following 7 resources:
1.File: TAOS Capability Maturity Model Integration Fact Sheet.doc – Summary: The staged model, which groups process areas into 5 maturity levels, was also used in the ancestor software development CMM, and is the representation used to achieve a "CMMI Level Rating" from a SCAMPI appraisal. Wordcount: 1790
2.File: TAOS eSourcing Capability Model for Service Providers (eSCM-SP).doc – Summary: At Capability Level 3, a service provider is able to deliver services according to stated requirements, even if the required services differ significantly from the provider’s experience, and has, at a minimum, implemented all the Level 2 and 3 Practices. Wordcount: 735
3.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
4.File: Service_Operation_Capability_Assessment_Questionnaire.docx – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 6952
5.File: Service_Transition_Capability_Assessment_Questionnaire.docx – Summary: To achieve higher levels of capability and maturity, the processes of Change and Release & Deployment will need to be interfaced with Service Validation and Testing, which in turn will ensure the appropriate levels of testing are performed for the build, test and deployment activities of the releases required. Wordcount: 7044
6.File: eSourcing Capability Model for Service Providers (eSCM) Fact Sheet.doc – Summary: Capability Level 5, service provider has demonstrated measurable, sustained, and consistent performance excellence and improvement by effectively implementing all of the Level 2, 3, and 4 Practices for two or more consecutive Certification Evaluations covering a period of at least two years. Wordcount: 699
7.File: SLM_Capability_Assessment_Questionnaire.doc – Summary: By acting as the liaison between the IT Service Provider and the customers, Service Level Management (SLM) is utilized to ensure that the actions required for gathering requirements, developing agreements, and measuring and reporting performance are performed in a consistent manner in line with the needs of the business and customers. Wordcount: 2101
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Capability.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Capability toolkit:
1. Contains 7 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Capability
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Capability toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $40.43 Get it now for just $23.45 ! Save $16.98 (42%)
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