The Capacity Toolkit

The Capacity ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Capacity in your organization with 13 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Capacity by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Capacity and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Capacity approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Capacity Toolkit Includes the following 13 resources:
1.File: 08 Capacity Plan.doc – Summary: User profiles can be created to identify the demands of different roles in the process and how many people in each role is expected: a management role will probably have more rights in a process then a technician, but more technicians will likely be using the process at any given time. Wordcount: 2891
2.File: CAP2900 Capacity Management Powerpoint.ppt – Summary: input for the other ITIL processes and other beneficiaries regarding the course to be taken by IT service provision Wordcount: 612
3.File: capacity v4.doc – Summary: This is performed by staff with knowledge of all the areas of technology used in the delivery of end-to-end service, and often involves seeking advice from the specialists involved in Resource Capacity Management. Wordcount: 678
4.File: capacity v5.0.pdf – Summary: It is responsible for ensuring that the performance of all services, as detailed in the targets in the SLAs and SLRs, is monitored and measured, and that the collected data is recorded, analyzed and reported. Wordcount: 1380
5.File: Factsheet Capacity Management v5.txt – Summary: Business Capacity Management: This sub-process is responsible for ensuring that the future business requirements for IT HYPERLINK "javascript:void(0);" Services are considered, planned and implemented in a timely fashion. Wordcount: 709
6.File: Capacity Management Presentation.ppt – Summary: Combining Component Capacity Management data into a set of integrated information that can be analyzed in consistent manner to provide details of the usage of all components of the services. Wordcount: 1005
7.File: Capacity Management- Roles & Responsibilities.doc – Summary: Ensuring that there is adequate IT capacity to meet required levels of service, and that senior IT management is correctly advised on how to match capacity and demand and to ensure that use of existing capacity is optimized Wordcount: 436
8.File: Toolkit Introduction Presentation – Capacity Management.ppt – Summary: Aid your understanding of the important issues to be addressed when making Capacity Management decisions, as well as the factors to be considered in successfully implementing Capacity Management process. Wordcount: 154
9.File: Typical Contents of a Capacity Plan.doc – Summary: It could contain options for merging different services on a single processor, upgrading the network to take advantage of technological advances, tuning the use of resource or service performance, rewriting legacy systems, purchasing new hardware or software etc. Wordcount: 727
10.File: Capacity Management Process Manager.doc – Summary: Technical ability in being able to read data from the Capacity Management process that will help with the identification of trends and improvements relating to capacity. Wordcount: 392
11.File: Process Summary – Capacity Management.doc – Summary: The standard does not limit these requirements to the activities of technical specialists responsible for the capacity and performance of technical components but rather requires capacity and performance to be planned and managed for all resources that contribute to the service and to service management. Wordcount: 439
12.File: Design – Capacity Management.docx – Summary: Capacity Management Wordcount: 2
13.File: Demand & Capacity Manager.txt – Summary: If you are looking to appoint a process manager or promote someone from within the organization you can make notes about their abilities in the particular area. Wordcount: 692
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Capacity.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Capacity toolkit:
1. Contains 13 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Capacity
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Capacity toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $75.09 Get it now for just $43.55 ! Save $31.54 (42%)
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