The Cmdb Toolkit

The Cmdb ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Cmdb in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Cmdb by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Cmdb and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Cmdb approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Cmdb Toolkit Includes the following 30 resources:
1.File: Service-Based SLA.doc – Summary: The service based SLA is usually preferred by IT as it allows a single document to cover a single service for all end users of that service. Wordcount: 1108
2.File: 11 Service-Based SLA Template Example.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 2079
3.File: 12 Customer-Based SLA Template Example.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE CUSTOMER OF IT SERVICES (Covering all the IT Services they use). Wordcount: 2068
4.File: 09 Tool Requirements Template and Planner.doc – Summary: To successfully implement tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 2744
5.File: 10 Incident Management Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 2374
6.File: 02 Release Policy.doc – Summary: In practice, application development teams may own and manage a RDM process while hardware support teams may have their own RDM process, and so on, because the context of the types of releases will vary how specific activities are performed: different processes allow the disciplines to move beyond a generic process which tries to fit all circumstances. Wordcount: 1368
7.File: 08 CAB Meeting minutes.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding Change Advisory Board meetings. Wordcount: 1165
8.File: 03 Metrics and Reports.doc – Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer. Wordcount: 5292
9.File: 01 Service Desk Technology.doc – Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g. registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)? Wordcount: 4027
10.File: 01 Service Desk-Policies Objectives & Scope.doc – Summary: A scope statement any bigger than half an A4 page may be too lengthy to read, lose the intended audience with detail, and not be clearly focused on answering the WHAT question for this process. Wordcount: 843
11.File: 05 Service Desk Communication Plan.doc – Summary: As the Service Desk staff talk to the customers and end users every day of the week, they should be able to point out to the other process owners where the areas for improvement are. Wordcount: 967
12.File: 00 Service Desk-Introduction.docx – Summary: Ability to match end user’s concern/request with similar/past concerns/requests � For incident/problems, the tool is commonly called a Known Error Database and will allow the Service Desk analyst to search symptoms to identify pre-defined workarounds and resolutions to address the end users concerns. Wordcount: 2384
13.File: 03 Process Mapping.docx – Summary: Analysis can be done on individual incidents over a time period and provide more detail, but for understanding how Value Add charts can be used effectively, collapsing incidents into meaningful categories is helpful: this allows us to delineate between hardware-based incidents and other type of incidents. Wordcount: 5975
14.File: The R&D Management Toolkit Description.docx – Summary: The Art of Service has designed this toolkit to introduce Release and Deployment Management main concepts, as well as provide you with the tools to successfully create a workable Release and Deployment Management culture in your organization. Wordcount: 860
15.File: service v4.doc – Summary: Without this single point of contact an organisation would face major losses in time spent on looking for ways to fix issues and get help. Wordcount: 508
16.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
17.File: MAR04_Configuration Management Resource Listing 2.doc – Summary: �Configuration Management addresses the control of a changing IT infrastructure (standardization and status monitoring), identifying the configuration items (inventory, mutual links, verification, and registration), collecting and managing documentation about the IT infrastructure and providing information about the IT infrastructure to all other processes.� Wordcount: 468
18.File: AVMG5700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Availability Management process. Wordcount: 849
19.File: AVMG5800 Recovery Template.doc – Summary: Use this section to specify for this Service/application the combination of the complexity of facilities and the level of skills required in the people that will permit this service to stay operating, in the event of a failure. Wordcount: 1331
20.File: AVMG5900 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the IT Service and its components. Wordcount: 1298
21.File: CAP2800 Reports KPI’s other metrics.doc – Summary: This may be the case, but it is not the IT departments concern, their concern is to reduce the cost of capacity which includes the costs involved in supplying internet connectivity. Wordcount: 926
22.File: CHG7900 CAB Meeting minutes.doc – Summary: The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization. Wordcount: 464
23.File: CHG8000 Reports KPI’s other metrics.doc – Summary: Backlog details of process activities with work outstanding (along with potential negative impact regarding failure to complete the work in a timely manner) � but also provide solutions on how the backlog can be cleared. Wordcount: 834
24.File: CHG8100 Change Management Powerpoint.ppt – Summary: is the process that ensures that standardised methods and procedures are used for efficient and prompt handling of all changes, in order to minimise the impact of any related incidents upon service. Wordcount: 1228
25.File: CONMGT4100 CMDB Design document.doc – Summary: Ability to support and hold information on CI’s that have a varying degree of complexity (from entire stand-alone systems (e.g Mainframe) to simple, single hardware items or software applications and all the associated relationships that are possible between them. Wordcount: 1048
26.File: CONMGT3200 Implementation Plan_Project Plan.doc – Summary: An important point to remember is that if this process is to be implemented at the same time as other processes that it is crucial that both implementation plans and importantly timing of work is complementary. Wordcount: 2202
27.File: CONMGT3400 Business and IT Service Mapping for CIs.doc – Summary: The purpose of this document is to provide relevant IT departments with an understanding of how the IT Services provided map to the Organizations business processes, to capture all the relevant configuration items that are involved in the delivery of the IT Services. Wordcount: 2513
28.File: CONMGT3600 Objectives and Goals.doc – Summary: Ensuring the large volumes of data from changes or when the process is first set up is accurately entered into the CMDB and that the entry is timely and not too late in order to deliver process benefits. Wordcount: 307
29.File: CONMGT3700 Conf. Process Manager.doc – Summary: Will compile and provide to management a variety of reports (including recommendations for actions to deal with current or foreseen problems and status reports that provide a summary of the status of all Configuration Items (CIs). Wordcount: 777
30.File: CONMGT3800 Identification Guidelines.doc – Summary: If a Configuration Item is regarded as �slightly different� from a related CI, and if problems that would affect one are likely to flow through to the other (or changes to one should probably be made to the other) then using a �variant� is most likely acceptable. Wordcount: 674
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Cmdb.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Cmdb toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Cmdb
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Cmdb toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)
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