The Cmm Toolkit

The Cmm ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Cmm in your organization with 19 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Cmm by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Cmm and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Cmm approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Cmm Toolkit Includes the following 19 resources:
1.File: 12 Service Review Template.doc – Summary: For instance, a service which is subject to a higher rate of change, exposed to a high number of risks, is newly implemented or changed may be considered unstable, or has had an historical record of not meeting service targets and should be reviewed more often. Wordcount: 1848
2.File: 02 CSI Methods and Techniques.ppt – Summary: Plan – A check during process implementation or improvement activities serves as validation that process project objectives are being met and provide tangible evidence that benefits are being achieved from the investment of time, talent and resources to process initiatives. Wordcount: 3359
3.File: 04 Continual versus Continuous Improvement.docx – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1206
4.File: 06 Internal Audits.docx – Summary: Internal audits and management reviews are different methods with the same purpose: to allow the service provider to demonstrate the capabilities of the service management system and delivered services to effectively achieve service management objectives, service requirements, and ISO/IEC 20000 requirements. Wordcount: 2483
5.File: 07 Management Reviews.docx – Summary: For instance, a small organization may be able to conduct a single management review covering the entire scope of the service management system; a sizable service provider with multiple customers may benefit for a management review of each customer and whether the SMS effectively supports them individually, while an extremely large service provider may benefit from smaller reviews from delegates of top management with a summary review of those results from top management. Wordcount: 1879
6.File: ISO 20000 FAQs.doc – Summary: ISO 9000 is applied and used by all organizations in different sectors and industries and whilst it has certain attributes and benefits that are valuable to your existing commercial relationship, you should consider whether you wish to have a specific certification for the IT Service Management (ITSM) component of your business. Wordcount: 2809
7.File: TAOS Capability Maturity Model Integration Fact Sheet.doc – Summary: The staged model, which groups process areas into 5 maturity levels, was also used in the ancestor software development CMM, and is the representation used to achieve a "CMMI Level Rating" from a SCAMPI appraisal. Wordcount: 1790
8.File: TAOS Project Management Body of Knowledge Fact Sheet.doc – Summary: Containing three interlocking elements – knowledge, assessment, and improvement; the OPM3� standard is similar to the Capability Maturity Model Integration (CMMI) in that it develops upon the model of project management using the PMBOK� Guide – Third Edition as the accepted standard. Wordcount: 647
9.File: CSI – Principles.ppt – Summary: “We don’t need to change, we’ve always done it this way and its worked fine most of the time” Wordcount: 987
10.File: ISO 20000 FAQ’s.doc – Summary: ISO 9000 is applied and used by all organisations in different sectors and industries and whilst it has certain attributes and benefits that are valuable to your existing commercial relationship, you should consider whether you wish to have a specific certification for the IT Service Management (ITSM) component of your business. Wordcount: 3065
11.File: ISO IEC 20000 Presentation.ppt – Summary: An integrated known error database should be used to store details of previous incidents/problems and their resolutions – so that any recurrences can be more quickly diagnosed and fixed.�Wordcount: 2671
12.File: Terms and Definitions and acronyms.doc – Summary: Meeting the requirements in ISO/IEC 20000 (or another national or international standard), as assessed by an internal audit or an organization that is not an accredited certification body or qualified to carry out ISO/IEC 20000 certification audits. Wordcount: 1098
13.File: 00 Enterprise Architecture Intro Presentation.ppt – Summary: The Zachman Framework will be used in this Toolkit to define enterprise architecture and describe its basic principles for an organization adopting enterprise architecture; thus laying the foundation for subsequent discussions as other frameworks are introduced. Wordcount: 660
14.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
15.File: Service_Operation_Capability_Assessment_Questionnaire.docx – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 6952
16.File: Service_Transition_Capability_Assessment_Questionnaire.docx – Summary: To achieve higher levels of capability and maturity, the processes of Change and Release & Deployment will need to be interfaced with Service Validation and Testing, which in turn will ensure the appropriate levels of testing are performed for the build, test and deployment activities of the releases required. Wordcount: 7044
17.File: Presentation 3 – Project Management & PMBOK.ppt – Summary: Communications Planning – determine the information and needs for communication of the stakeholders, creating an understanding for who gets what information, when they will get the information, and in what manner it will be conveyed. Wordcount: 6298
18.File: Implementing Service Design.doc – Summary: How do we keep the momentum going? � a common activity in project management is lessons learned which provides a review of the project to determine any strengths and weaknesses which may be addressed to impact future projects. Wordcount: 1609
19.File: SLM_Capability_Assessment_Questionnaire.doc – Summary: By acting as the liaison between the IT Service Provider and the customers, Service Level Management (SLM) is utilized to ensure that the actions required for gathering requirements, developing agreements, and measuring and reporting performance are performed in a consistent manner in line with the needs of the business and customers. Wordcount: 2101
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Cmm.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Cmm toolkit:
1. Contains 19 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Cmm
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Cmm toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $115.73 Get it now for just $63.65 ! Save $52.08 (45%)
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