The Configuration Control Toolkit

The Configuration Control ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Configuration Control in your organization with 9 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Configuration Control by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Configuration Control and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Configuration Control approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Configuration Control Toolkit Includes the following 9 resources:
1.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
2.File: config v4.doc – Summary: Status reports should be produced on a regular basis, listing, for all CIs under control, their current version and Change history. Wordcount: 682
3.File: config v5.0.pdf – Summary: A value is the quantifiable part of an attribute relationships made between C.I.s in the CMDB CI changes authorised, documented and traceable Acounting and control of physical assets but not relationships configuration of a product or system established at a specific point in time Wordcount: 1443
4.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
5.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
6.File: InformationSecurityDRP.ppt – Summary: The metrics will be chosen to provide information on the state of the security program and the risk to the organization Wordcount: 523
7.File: CMDB Roles and Responsibilities.doc – Summary: Uses or provides the asset and CMS to facilitate impact assessment for RFCs and to ensure that implemented changes are as authorized; creates change records, configuration baselines, and package release records in order to specify the effect on CIs of an authorized change; ensures any changes to change authorization records are themselves subject to Change Management procedures; ensures that the asset and CMS is updated when a change is implemented Wordcount: 1733
8.File: Example Service Asset & Configuration Plan Contents.doc – Summary: The management team and Configuration Management should decide what level of Configuration Management is required for the selected service or project that is delivering changes and how this will be achieved. Wordcount: 262
9.File: Guidelines on Cell Phone and PDA Security_ 68 page document.doc – Summary: Mobile handheld devices may also have specialized built-in hardware, such as a camera, a Global Positioning System (GPS) receiver, and reduced-size removable-media card slots, and employ a range of wireless interfaces, including infrared, Wireless Fidelity (Wi-Fi), Bluetooth, and one or more types of cellular interfaces. Wordcount: 19221
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Configuration Control.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Configuration Control toolkit:
1. Contains 9 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Configuration Control
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Configuration Control toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $51.98 Get it now for just $30.15 ! Save $21.83 (42%)
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