The Configuration Record Toolkit

The Configuration Record ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Configuration Record in your organization with 10 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Configuration Record by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Configuration Record toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $59.82 Get it now for just $33.5 ! Save $26.32 (44%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Configuration Record and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Configuration Record approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Configuration Record Toolkit Includes the following 10 resources:
1.File: 02 Service Desk Skills.doc – Summary: For instance, a Service Desk Analyst on a Skilled or Expert Service Desk (Level 3 Apply) may also be applying the skill sets on the same responsibility level for IT operations, problem management, configuration management, and service level management in varying degrees. Wordcount: 2418
2.File: 03 Metrics and Reports.doc – Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer. Wordcount: 5292
3.File: CONMGT3600 Objectives and Goals.doc – Summary: Ensuring the large volumes of data from changes or when the process is first set up is accurately entered into the CMDB and that the entry is timely and not too late in order to deliver process benefits. Wordcount: 307
4.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
5.File: config v4.doc – Summary: Status reports should be produced on a regular basis, listing, for all CIs under control, their current version and Change history. Wordcount: 682
6.File: config v5.0.pdf – Summary: A value is the quantifiable part of an attribute relationships made between C.I.s in the CMDB CI changes authorised, documented and traceable Acounting and control of physical assets but not relationships configuration of a product or system established at a specific point in time Wordcount: 1443
7.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
8.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
9.File: P2 -Typical contents of CI Record.doc – Summary: Cross-reference to the Project Issue that caused the change to this product Wordcount: 159
10.File: 05 Help Desk-Skills.doc – Summary: For instance, a Help Desk Analyst on a Skilled or Expert Help Desk (Level 3 Apply) may also be applying the skill sets on the same responsibility level for IT operations, problem management, configuration management, and service level management in varying degrees. Wordcount: 1640
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Configuration Record.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Configuration Record toolkit:
1. Contains 10 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Configuration Record
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Configuration Record toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $59.82 Get it now for just $33.5 ! Save $26.32 (44%)
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