The Csf Toolkit

The Csf ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Csf in your organization with 17 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Csf by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Csf and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Csf approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Csf Toolkit Includes the following 17 resources:
1.File: 01 Overview of Continual Improvement.ppt – Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes. Wordcount: 937
2.File: 02 CSI Methods and Techniques.ppt – Summary: Plan – A check during process implementation or improvement activities serves as validation that process project objectives are being met and provide tangible evidence that benefits are being achieved from the investment of time, talent and resources to process initiatives. Wordcount: 3359
3.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
4.File: STA15400 Project Definition Capture Template.doc – Summary: Assumptions can be identified through the experience of knowing what activities or events are likely to occur in your organization, through brainstorming sessions with the clients, stakeholders and team member, and by looking at items that were identified as low risk in the risk management process. Wordcount: 1399
5.File: CSI Introduction Presentation.ppt – Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes Wordcount: 779
6.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
7.File: CSI Intro Presentation.ppt – Summary: Provide practical and user friendly documents for you to use within your organization, including a Continual Service Improvement Readiness Assessment. Wordcount: 940
8.File: Availability Management Presentation.ppt – Summary: Details of proactive availability techniques and measures that will be deployed to provide additional resilience to prevent/minimize the impact of component failures on the IT service availability. Wordcount: 1240
9.File: Capacity Management Presentation.ppt – Summary: Combining Component Capacity Management data into a set of integrated information that can be analyzed in consistent manner to provide details of the usage of all components of the services. Wordcount: 1005
10.File: Information Security Management Presentation.ppt – Summary: Lack of commitment from the business to the ISM processes and procedures Wordcount: 956
11.File: ITSC Management Presentation.ppt – Summary: Maintain a set of ITSC Plans and IT recovery plans that support the overall Business Continuity Plans (BCP’s) of the organization. Wordcount: 538
12.File: Terms and Definitions and acronyms.doc – Summary: Meeting the requirements in ISO/IEC 20000 (or another national or international standard), as assessed by an internal audit or an organization that is not an accredited certification body or qualified to carry out ISO/IEC 20000 certification audits. Wordcount: 1098
13.File: CSI_Capability_Assessment_Questionnaire.docx – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 2970
14.File: CSI Lifecycle Phase Introduction Presentation.ppt – Summary: Aspects which are internal to the organization such as organizational structures, culture, capacity to accept change, existing and projected staffing levels, union rules etc. Wordcount: 687
15.File: Managing Communications and Commitment.doc – Summary: Face-to-face meetings may be used by management to communicate messages with great sensitivity to individual employees: for instance, individual meetings with members of a newly created department may be established to ensure each person clearly understands their role in the department and to the processes they utilize. Wordcount: 1731
16.File: Release and Deployment presentation.ppt – Summary: This includes the processes, systems and functions to package, build, test and deploy a release into production and prepare for Service Operation. Wordcount: 1308
17.File: brmblurb.txt – Summary: The Business Relationship Management Toolkit helps you to establish a framework for IT projects across the company and within individual business units, using relationship management practices and an investment and change management committee composed of top leaders to prioritize projects. Wordcount: 699
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Csf.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Csf toolkit:
1. Contains 17 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Csf
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Csf toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $103.55 Get it now for just $56.95 ! Save $46.6 (45%)
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