The Customer-facing Service Toolkit

The Customer-facing Service ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Customer-facing Service in your organization with 3 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Customer-facing Service by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Customer-facing Service toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $18.27 Get it now for just $10.05 ! Save $8.22 (45%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Customer-facing Service and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Customer-facing Service approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Customer-facing Service Toolkit Includes the following 3 resources:
1.File: A Guide to IT Service Strategy.docx.doc – Summary: And can IT in its current state, continue to support the business and these new initiatives or are there considerations to be made with regards to new/updated technology, resource requirements, conformance to governance and regulatory requirements etc. Wordcount: 4394
2.File: 03 Service Enablers.doc – Summary: The benefit of mapping at this level is that it enables the service provider to clearly understand how changes in specific enablers will impact the individual objectives of the service and, thus, the business process, allowing them to ensure the enablers are aligned appropriately. Wordcount: 1838
3.File: 06 Service Catalog Perspectives.doc – Summary: The purpose of this document is to provide IT departments with an understanding of the different uses of the service catalog and how these can be distinguished by establishing various perspectives. Wordcount: 1190
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Customer-facing Service.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Customer-facing Service toolkit:
1. Contains 3 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Customer-facing Service
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Customer-facing Service toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $18.27 Get it now for just $10.05 ! Save $8.22 (45%)
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