The Direct Cost Toolkit

The Direct Cost ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Direct Cost in your organization with 16 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Direct Cost by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Direct Cost and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Direct Cost approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Direct Cost Toolkit Includes the following 16 resources:
1.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
2.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
3.File: Servicedocument IPAD.EN 0107.pdf – Summary: The Practitioner Agree and Define is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, ITIL� based Agree and Define processes. Wordcount: 4799
4.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
5.File: Service Strategy Fact Sheet.doc – Summary: An example may be a service whose fulfillment elements include a mainframe system and Frame Relay network that still supports business critical processes where the strategic direction of the organization is to retire the mainframe platform and source an MPLS (multi protocol label switching) WAN. Wordcount: 2059
6.File: Challenges, CSFs and Risks.doc – Summary: Customers depend on contracts as a means of implementing their own business strategy and achieving specific objectives, and as a means of allocating and managing most, if not all, operational risks associated with the business outcomes. Wordcount: 2123
7.File: finance v4.doc – Summary: IT Accounting is the set of processes that enable the IT organisation to account fully for the way its money is spent (particularly the ability to identify costs by Customer, by service, by activity). Wordcount: 557
8.File: financial v5.0.pdf – Summary: This results in reduced revenue but is not really a cost of implementation, as it is in the organization’s interest to identify and reduce inefficient use of IT resource. Wordcount: 1498
9.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
10.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
11.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
12.File: Process Summary – Budgeting & Accounting.doc – Summary: Responsibility for many of the financial decisions will lie outside the sphere of the Service Management arena, and the requirements for what financial information is to be provided, in what form and at what frequencies may be dictated from outside. Wordcount: 284
13.File: Service_Strategy_Capability_Assessment_Questionnaire.doc – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 4213
14.File: Presentation 7 – Project Teams & Risk & PMBOK.ppt – Summary: The actual cost of work performed (ACWP) identifies the total direct and indirect costs attributed to the performed work in any given period, or the actual cost of performing the activity. Wordcount: 4522
15.File: A Guide to PMBOK.pdf – Summary: Even within a single application area there can be significant varia- tions�one organization’s software development life cycle may have a single de- sign phase while another’s has separate phases for functional and detail design. Wordcount: 66849
16.File: 05 Cost of Services and Pricing.doc – Summary: The purpose of this document is to provide IT departments with an approach for determining the cost of service using analysis from information provided by the service catalog for the purposes of generating a service price. Wordcount: 1715
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Direct Cost.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Direct Cost toolkit:
1. Contains 16 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Direct Cost
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Direct Cost toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $89.33 Get it now for just $53.6 ! Save $35.73 (40%)
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