The Financial Management For It Services Toolkit

The Financial Management For It Services ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Financial Management For It Services in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Financial Management For It Services by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Financial Management For It Services and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Financial Management For It Services approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Financial Management For It Services Toolkit Includes the following 30 resources:
1.File: Change Mgt Process.doc – Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) expected for major changes and IT Service Continuity Management (to verify proposed changes will not adversely influence the ability to recover service in the event of a major outage). Wordcount: 565
2.File: 01 Service Desk-Objectives and Goals.doc – Summary: While the majority of the shared knowledge will come through Problem Management, every process of the Service Lifecycle considers what knowledge is required by the Service Desk to support the end user as part of its development and improvement. Wordcount: 798
3.File: AVMG5700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Availability Management process. Wordcount: 849
4.File: CAP2800 Reports KPI’s other metrics.doc – Summary: This may be the case, but it is not the IT departments concern, their concern is to reduce the cost of capacity which includes the costs involved in supplying internet connectivity. Wordcount: 926
5.File: CHG8000 Reports KPI’s other metrics.doc – Summary: Backlog details of process activities with work outstanding (along with potential negative impact regarding failure to complete the work in a timely manner) � but also provide solutions on how the backlog can be cleared. Wordcount: 834
6.File: CONMGT3700 Conf. Process Manager.doc – Summary: Will compile and provide to management a variety of reports (including recommendations for actions to deal with current or foreseen problems and status reports that provide a summary of the status of all Configuration Items (CIs). Wordcount: 777
7.File: CONMGT4200 Reports KPI’s other metrics.doc – Summary: An ability to list information such as the number of registered Configuration Items, along with their version details and other information such as category, status, security level, location, owner, etc. Wordcount: 759
8.File: FIN9800 Financial Management Powerpoint.ppt – Summary: the accurate calculation of costs depends on optimal organisation and correct information from other ITIL processes, but also from non IT-services (e.g. facilities management) Wordcount: 939
9.File: FINMGT_TOC.doc – Summary: The kit is designed for those who have Financial Management for IT Services awareness or skills, but not the time to develop the necessary templates and structure for the process implementation. Wordcount: 401
10.File: INC9000 Reports KPI’s other metrics.doc – Summary: Percentage of incidents resolved at first line support that have been agreed to be resolved via an SLA. Wordcount: 966
11.File: Incident Management Reports KPI’s & other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Incident Management process. Wordcount: 950
12.File: Servicedocument IPAD.EN 0107.pdf – Summary: The Practitioner Agree and Define is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, ITIL� based Agree and Define processes. Wordcount: 4799
13.File: Trackdescription Practitioner IPAD.EN 0107.pdf – Summary: The Agree and Define track (IPAD) is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, IT Service Management Agree and Define processes. Wordcount: 4128
14.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
15.File: Service Strategy Fact Sheet.doc – Summary: An example may be a service whose fulfillment elements include a mainframe system and Frame Relay network that still supports business critical processes where the strategic direction of the organization is to retire the mainframe platform and source an MPLS (multi protocol label switching) WAN. Wordcount: 2059
16.File: finance v4.doc – Summary: IT Accounting is the set of processes that enable the IT organisation to account fully for the way its money is spent (particularly the ability to identify costs by Customer, by service, by activity). Wordcount: 557
17.File: financial v5.0.pdf – Summary: This results in reduced revenue but is not really a cost of implementation, as it is in the organization’s interest to identify and reduce inefficient use of IT resource. Wordcount: 1498
18.File: TAOS i ISO 20000 Fact Sheet.doc – Summary: JAS- ANZ) AND the person is individually qualified as an authorized ISO auditor AND has passed the ISO 20000 certification exam that is sat at the end of an external auditors course in ISO 20000. Wordcount: 729
19.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
20.File: PROB7000 Reports KPI’s other metrics.doc – Summary: Backlog details of process activities work outstanding (along with potential negative impact regarding failure to complete the work in a timely manner) � but also provide solutions on how the backlog can be cleared. Wordcount: 823
21.File: PROB7000 Reports KPIs other metrics.doc – Summary: Backlog details of process activities outstanding (along with potential negative impact regarding failure to complete the work in a timely manner) � but also provide solutions on how the backlog can be cleared. Wordcount: 834
22.File: REL5500 Objectives and Goals.doc – Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) expected for major releases and IT Service Continuity Management (to verify proposed releases will not adversely influence the ability to recover service in the event of a major outage). Wordcount: 482
23.File: ITSCM3400 Reports and KPI targets and additional metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the IT Service Continuity Management process. Wordcount: 762
24.File: SD9500 Objectives and Goals.doc – Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) on incidents and the cost per call) and IT Service Continuity Management (to the level of Service Desk support during a contingency situation). Wordcount: 641
25.File: SECMT1700 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Security Management process. Wordcount: 876
26.File: Price List.doc – Summary: An important point to consider regarding the pricing of services is the case when a customer claims that they can buy the service cheaper from an external provider. Wordcount: 560
27.File: Service Catalogue.doc – Summary: <
28.File: SLM2400 Reports KPI’s other metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Service Level Management process. Wordcount: 676
29.File: SLM2600 Business Justification document.doc – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues they are in fact talking about the same thing (and not � as often happens � talking at odds with each other. Wordcount: 994
30.File: ISOIEC 20000 Easy Explanation Fact Sheet.pdf – Summary: JAS-ANZ) AND the person is individually qualified as an authorized ISO auditor AND has passed the ISO 20000 certification exam that is sat at the end of an external auditors course in ISO 20000. Wordcount: 815
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Financial Management For It Services.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Financial Management For It Services toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Financial Management For It Services
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Financial Management For It Services toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $162.3 Get it now for just $99.0 ! Save $63.3 (39%)
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