The Fit For Purpose Toolkit

The Fit For Purpose ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Fit For Purpose in your organization with 19 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Fit For Purpose by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Fit For Purpose and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Fit For Purpose approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Fit For Purpose Toolkit Includes the following 19 resources:
1.File: 03 Metrics and Reports.doc – Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer. Wordcount: 5292
2.File: 09 General Improvement Plan.docx – Summary: A project may be halfway complete, a service may be available for half the desired customers, a process update may be in editing before it is published, an incident may be within 2 hours of its agreed resolution time�these are all examples of progress in meeting requirements. Wordcount: 2388
3.File: Fact Sheet Glossary.doc – Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409
4.File: Service Operation Functions Fact Sheet.txt – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 2476
5.File: Service Operation Processes Fact Sheet.txt – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 4768
6.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
7.File: Availability Management- Roles & Responsibilities.doc – Summary: Creating, maintaining and regularly reviewing an AMIS and a forward-looking Availability Plan, aimed at improving the overall availability of IT services and infrastructure components, to ensure that existing and future business availability requirements can be met Wordcount: 367
8.File: ISO-IEC 20000 Professional Program M&I Overview.pdf – Summary: The ISO 20000 Professional Program � Measurement & Improvement of ITSM Processes is a 2 day program that offers extensive teachings of the standard and ultimately prepares participants for the associated certification. Wordcount: 612
9.File: BRM Metrics and Reports.doc – Summary: The reports should be reviewed to give structure and logic to how the metrics are presented � this may well lead to changes in what is reported and will lead to changes in what is reported and will lead to more benefits. Wordcount: 2206
10.File: The Integration of Knowledge Mapping into Existing Business Processes.docx – Summary: Monitoring the Quality of Knowledge Management: Here the choice of Key Performance Indicators (KPIs) is critical, the correct KPIs can be used not only to identify areas where improvement is required, but more importantly serve as guidance on the activities that should be undertaken to improve performance. Wordcount: 2103
11.File: 01 Cloud Computing Development Process.doc – Summary: Some organizations may choose not to deploy internal cloud services, but this does not mean that internal designs are not required, especially if more than one cloud service is used to support a single business process. Wordcount: 6092
12.File: Service_Transition_Capability_Assessment_Questionnaire.docx – Summary: To achieve higher levels of capability and maturity, the processes of Change and Release & Deployment will need to be interfaced with Service Validation and Testing, which in turn will ensure the appropriate levels of testing are performed for the build, test and deployment activities of the releases required. Wordcount: 7044
13.File: 02-1 Knowledge Discovery Development Process.doc – Summary: After understanding where the knowledge is located, who wants it and who has it and current modes of sharing, the next step in developing an organization’s capabilities in knowledge discovery is to provide the necessary tools, which can range from storing knowledge, locating knowledge, or simply monitoring transfer of knowledge. Wordcount: 5411
14.File: 02-2 Knowledge Capture Development Process.doc – Summary: To ensure that motivation is retained, changes are accepted and the program stays on track to reach the desired long-term goals, those responsible for the CSI program should plan for and target a range of goals, including short-term, medium-term, and long-term wins. Wordcount: 4660
15.File: 02-3 Knowledge Sharing Development Process.doc – Summary: While the expectation of a knowledge management program is to remove barriers preventing knowledge sharing, the organization (and individuals) may have a responsibility to restrict access and sharing to particular pieces of knowledge, such as sensitive or confidential information. Wordcount: 3329
16.File: Presentation 2 – Project Management & PRINCE2.ppt – Summary: Quality Planning: Integrated into the Starting Up of a Project (SU) process; the way that the quality system will be used will be in the Project Initiation Document and therefore it will form part of each Stage Plan. Wordcount: 4598
17.File: Quality Review Technique Draft 1.pdf – Summary: is to find and agree on what errors need attending to and create a follow-up action list to address them Wordcount: 166
18.File: Service Validation and Testing – Roles & Responsibilities.doc – Summary: The underlying concept to which Service Validation and Testing contributes is quality assurance � establishing that the Service Design and release will deliver a new or changed service or service offering that is fit for purpose and fit for use. Wordcount: 471
19.File: Event Mgmt Mindmaps.txt – Summary: An event can be defined as any detectable or discernable occurrence that has significance for the management of the IT Infrastructure of the delivery of IT service and evaluation of the impact a deviation might cause to the services. Wordcount: 885
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Fit For Purpose.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Fit For Purpose toolkit:
1. Contains 19 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Fit For Purpose
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Fit For Purpose toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $113.66 Get it now for just $63.65 ! Save $50.01 (44%)
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