The Internal Customer Toolkit

The Internal Customer ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Internal Customer in your organization with 10 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Internal Customer by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Internal Customer and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Internal Customer approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Internal Customer Toolkit Includes the following 10 resources:
1.File: 08 Service Definition.doc – Summary: They may find that their strength is in supporting a specific customer asset type, such as processes or financial assets; or they have greater competency in supporting all customer assets through a reporting service. Wordcount: 2654
2.File: 05 Internal Job Application for Job.doc – Summary: This can often be discouraging to internal employees and decrease the appeal of internal applications because the candidate base can be much larger than with the previous approach: internal job applicants may determine that more qualified individuals can be found externally and it would be a waste of time to apply. Wordcount: 1476
3.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
4.File: Service Mgmt lessons.doc – Summary: It is sometimes overlooked that the new systems developed in a Service Management project (e.g. automated software distribution) will need documented processes and procedures for their support. Wordcount: 1354
5.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
6.File: Outsourcing Transition Plan.doc – Summary: To continue the example, the provider might offer 10 percent less in salary, a more suitable benefits package that costs the provider 10 percent less, and a "pay for performance" bonus of 20�40 percent (some of which should be guaranteed the first year, to keep the employees’ existing base compensation whole). Wordcount: 3985
7.File: Service Catalogue Reasons Hints Tips.ppt – Summary: for browsing available service offerings – should all be included in a Wordcount: 1447
8.File: 02 Roles and Responsibilities-Internal Job Application for Job.doc – Summary: Step 5: Candidates who are qualified will participate in an initial interview with the supervisor of the position, if they have not interviewed with that particular supervisor within the past six months. Wordcount: 428
9.File: 00 Service Catalog Reasons Hints Tips.ppt – Summary: Establishing a standard set of service offerings, with associated levels and costs to be made available to internal IT customers, means that the organization can leverage market forces and in turn manage the demand for services. Wordcount: 1527
10.File: 01 Service Definition.doc – Summary: They may find that their strength is in supporting a specific customer asset type, such as processes or financial assets, or they have greater competency in supporting all customer assets through a reporting service. Wordcount: 2371
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Internal Customer.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Internal Customer toolkit:
1. Contains 10 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Internal Customer
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Internal Customer toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $62.04 Get it now for just $33.5 ! Save $28.54 (46%)
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