The IT Operations Management Toolkit

The IT Operations Management ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement It Operations Management in your organization with 10 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of It Operations Management by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the It Operations Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of It Operations Management and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a It Operations Management approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete It Operations Management Toolkit Includes the following 10 resources:
1.File: Roles and Responsibilities.doc – Summary: If Event Management activities are delegated to the Service Desk or IT Operations Management, Technical and Application Management must ensure that the staff are adequately trained and that they have access to the appropriate tools to enable them to perform these tasks. Wordcount: 1189
2.File: Communications.doc – Summary: Discuss the schedule of changes that are expected to be made during the day, together with a briefing of potential incidents that may occur as a result and the appropriate action to be taken. Wordcount: 1239
3.File: Trackdescription Practitioner IPAD.EN 0107.pdf – Summary: The Agree and Define track (IPAD) is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, IT Service Management Agree and Define processes. Wordcount: 4128
4.File: Service Operation Functions Fact Sheet.doc – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 1627
5.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
6.File: Service Operation Functions – Roles & Responsibilities.doc – Summary: It is a vitally important part of an organization’s IT Department and should be the single point of contact for IT users on a day-to-day basis � and will handle all incidents and service requests, usually using a specialist software tools to log and manage all such events. Wordcount: 1289
7.File: Service Operation Lifecycle Phase Introduction Presentation.ppt – Summary: The audience must have been actively involved in determining the need for the communication and what they will do with the information. Wordcount: 682
8.File: Service Operation Functions-Roles and Responsibilities.doc – Summary: It is a vitally important part of an organization’s IT Department and should be the single point of contact for IT users on a day-to-day basis � and will handle all incidents and service requests, usually using a specialist software tools to log and manage all such events. Wordcount: 1206
9.File: Service Operation Lifecycle Stage Introduction Presentation.ppt – Summary: To ensure consistency in service transition, as will as ensuring stated requirements are met for the business and management, personnel from IT Operations Management must be involved in service transition as early as possible. Wordcount: 654
10.File: Event, Access, Request Fulfilment Team.doc – Summary: Validates requests by checking that the request has been approved at the appropriate level of authority and that the user is a legitimate employee, contractor or customer and that they qualify for access Wordcount: 760
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for It Operations Management.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The It Operations Management toolkit:
1. Contains 10 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of It Operations Management
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the It Operations Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $58.77 Get it now for just $33.5 ! Save $25.27 (43%)
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