The Job Description Toolkit

The Job Description ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Job Description in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Job Description by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Job Description and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Job Description approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Job Description Toolkit Includes the following 30 resources:
1.File: Security Service Requirement.doc – Summary: Scope for the requirements document may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1216
2.File: 02 Service Desk Skills.doc – Summary: For instance, a Service Desk Analyst on a Skilled or Expert Service Desk (Level 3 Apply) may also be applying the skill sets on the same responsibility level for IT operations, problem management, configuration management, and service level management in varying degrees. Wordcount: 2418
3.File: 13 360-Degree Feedback.doc – Summary: 360-degree feedback is a method and a tool that provides each employee the opportunity to receive performance feedback from his or her supervisor and four to eight peers, reporting staff members, coworkers and customers. Wordcount: 2278
4.File: 14 Topgrading.doc – Summary: Despite the complexities of employment law, the answer is to focus on the fundamentals: (1) perform thorough job analysis; (2) write job descriptions with behavioral competencies; (3) use nondiscriminatory language in employment applications, topgrading forms and guides, job advertisements and interviews; (4) use legally sound job offer letters; (5) avoid negligent hiring and retention claims; (6) use safe managing and firing practices; and (7) follow guidelines on how to topgrade outside the United States. Wordcount: 5339
5.File: 02 Mapping Responsibilities.doc – Summary: This is particularly important if roles and responsibilities need to change, as they often will when a service provider is aiming for the kind of best practice model specified in ISO/IEC 20000. Wordcount: 1006
6.File: 01 Service Desk-Roles and Responsibilities.doc – Summary: The primary Service Desk Analyst role is that of providing first-level support through taking calls and handling the resulting Incidents or Service Requests using the Incident Management and Request Fulfillment processes in line with the Service Desk objectives. Wordcount: 963
7.File: 04 Service Desk-Example Job Advertisement.doc – Summary: The following is an example job advertisement that you can use as a basis for creating an advertisement more suited to your company. Wordcount: 84
8.File: 04 Service Desk-Example Job Description.doc – Summary: The Service Desk essentially becomes the face of the IT organization as the first point of contact, so it is important that it is run effectively and provides quality service to customers and end users. Wordcount: 443
9.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
10.File: CHG7500 Objectives and Goals.doc – Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) expected for major changes and IT Service Continuity Management (to verify proposed changes will not adversely influence the ability to recover service in the event of a major outage). Wordcount: 1941
11.File: CHG7600 ChgMgt Process Manager.doc – Summary: To develop and maintain excellent relationships with colleagues, clients, expert partners and trainers � In order to drive, achieve and maintain agreed divisional growth, profit objectives, quality and standards. Wordcount: 1483
12.File: Service Desk – Roles and Responsibilities.doc – Summary: The primary Service Desk Analyst role is that or providing first-level support through taking calls and handling the resulting incidents or Service Requests using the Incident Reporting and Request Fulfillment processes, in line with the Service Desk objectives. Wordcount: 558
13.File: FIN9600 FinMgt Process Manager.doc – Summary: Reviews on a <> basis the fees, royalties, rents, and other charges imposed by <> for the services and things of value that it provides and makes recommendations on revising those charges to reflect the costs incurred in providing those services and things of value. Wordcount: 513
14.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
15.File: SECMT1800 Security Service Requirement.doc – Summary: Scope for the requirements document may be determined by the business, therefore covering only a select few of the IT Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1282
16.File: SECMT2000 Security Audit Template.doc – Summary: Your use of this system constitutes your further agreement that you will not use the system in any way that would violate any law, or that would be inconsistent with any Company policy or standard including policies on Ethics, Harassment, Conflict of Interest, and standards for system security. Wordcount: 2862
17.File: BRM job description.docx – Summary: However, it’s possible to develop business relationship managers internally by first looking at people with an interest in technology and who either have undergraduate business degrees or have acquired business-related skills from working in financial roles. Wordcount: 656
18.File: motivation.doc – Summary: �If your business has a small number of employees that you can supervise and control easily, then you will probably have an idea what motivates each person and therefore not have to use the appraisal process to determine such factors (although you should use one for other reasons that concern the performance of your employees). Wordcount: 4645
19.File: Gamification Job Roles, Info and Example Job Requirements.doc – Summary: In addition to jobs created through employment growth, many job openings will result from the need to replace workers who move into managerial positions, transfer to other occupations, or leave the labor force. Wordcount: 6532
20.File: Help Desk-Example Job Description.doc – Summary: The Help Desk essentially becomes the face of the IT organization, so it is important that it is run effectively and provides quality service to customers and end-users. Wordcount: 404
21.File: Help Desk-Roles and Responsibilities.doc – Summary: The primary Help Desk Analyst role is that of providing first-level support through taking calls and handling the resulting Incidents or Service Requests using the Incident Reporting and Request Fulfillment processes in line with the Help Desk objectives. Wordcount: 559
22.File: 01 Help Desk-Roles and Responsibilities.doc – Summary: The primary Help Desk Analyst role is that of providing first-level support through taking calls and handling the resulting Incidents or Service Requests using the Incident Management and Request Fulfillment processes in line with the Help Desk objectives. Wordcount: 962
23.File: 04 Help Desk-Example Job Description.doc – Summary: The Help Desk essentially becomes the face of the IT organization, so it is important that it is run effectively and provides quality service to customers and end users. Wordcount: 430
24.File: 05 Help Desk-Skills.doc – Summary: For instance, a Help Desk Analyst on a Skilled or Expert Help Desk (Level 3 Apply) may also be applying the skill sets on the same responsibility level for IT operations, problem management, configuration management, and service level management in varying degrees. Wordcount: 1640
25.File: Help Desk Toolkit Contents – Second Ed.docx – Summary: Example Help Desk Project Plan Wordcount: 95
26.File: 360 Degree Feedback.docx – Summary: 360 degree feedback is a method and a tool that provides each employee the opportunity to receive performance feedback from his or her supervisor and four to eight peers, reporting staff members, coworkers and customers. Wordcount: 1461
27.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
28.File: Service_Transition_Capability_Assessment_Questionnaire.docx – Summary: To achieve higher levels of capability and maturity, the processes of Change and Release & Deployment will need to be interfaced with Service Validation and Testing, which in turn will ensure the appropriate levels of testing are performed for the build, test and deployment activities of the releases required. Wordcount: 7044
29.File: An Illustrated Guide to Knowledge Management.pdf – Summary: Although one of the goals is obviously individual learning on the part of the workshop participants, other colleagues not directly involved in the workshop or project should also be able to profit from any lessons learned. Wordcount: 24784
30.File: Presentation 2 – Project Management & PRINCE2.ppt – Summary: Quality Planning: Integrated into the Starting Up of a Project (SU) process; the way that the quality system will be used will be in the Project Initiation Document and therefore it will form part of each Stage Plan. Wordcount: 4598
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Job Description.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Job Description toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Job Description
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Job Description toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)
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