The Knowledge Base Toolkit

The Knowledge Base ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Knowledge Base in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Knowledge Base by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Knowledge Base and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Knowledge Base approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Knowledge Base Toolkit Includes the following 30 resources:
1.File: Security Service Requirement.doc – Summary: Scope for the requirements document may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1216
2.File: Data Warehousing_Product Information.docx – Summary: The Art of Service has designed this toolkit to introduce Data Warehousing and Analysis concepts, and provide you with the tools to successfully create a workable Data Warehousing and Analysis culture in your organization. Wordcount: 869
3.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
4.File: 02 Security Service Requirement.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding Security Requirements.Wordcount: 1577
5.File: Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
6.File: 02 Service Desk-Knowledge Management.doc – Summary: Understanding that the end user has called in several incidents with the same symptoms and steps to resolution provides the Service Desk Analyst a clue that some other cause must be addressed, which may be out of scope for incident management but not for problem management. Wordcount: 1655
7.File: 02 Service Desk-Process.doc – Summary: For instance, if the Service Desk is required to provide the customer or end user with status on their existing incident/request and the record has been escalated to n-line support, updates from the technician are required. Wordcount: 2933
8.File: 04 Service Desk-Example Job Description.doc – Summary: The Service Desk essentially becomes the face of the IT organization as the first point of contact, so it is important that it is run effectively and provides quality service to customers and end users. Wordcount: 443
9.File: 00 Service Desk-Introduction.docx – Summary: Ability to match end user’s concern/request with similar/past concerns/requests � For incident/problems, the tool is commonly called a Known Error Database and will allow the Service Desk analyst to search symptoms to identify pre-defined workarounds and resolutions to address the end users concerns. Wordcount: 2384
10.File: The R&D Management Toolkit Description.docx – Summary: The Art of Service has designed this toolkit to introduce Release and Deployment Management main concepts, as well as provide you with the tools to successfully create a workable Release and Deployment Management culture in your organization. Wordcount: 860
11.File: ITSM in Internal Clouds Toolkit_Description.docx – Summary: The Art of Service has designed this toolkit to introduce the ITSM in Internal Clouds main concepts, as well as provide you with the tools to successfully create a workable ITSM in Internal Clouds culture in your organization. Wordcount: 881
12.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
13.File: CHG8100 Change Management Powerpoint.ppt – Summary: is the process that ensures that standardised methods and procedures are used for efficient and prompt handling of all changes, in order to minimise the impact of any related incidents upon service. Wordcount: 1228
14.File: CONMGT4300 Configuration Management Powerpoint.ppt – Summary: is the process that focuses on identifying, controlling, maintaining and verifying all physical components of the IT infrastructure and providing information to all other ITIL processes. Wordcount: 1223
15.File: blurb.txt – Summary: The supporting documents and resources found within the toolkit will help you fill these gaps by giving you a focused, practical and user-friendly approach to Incident Management. Wordcount: 499
16.File: problem v5.pdf – Summary: Problem Management enables a better first time fix rate of Incidents at the Service Desk, achieved via the capture, retention and availability of Incident resolution and Work-around data within a knowledge database available to the Service Desk. Wordcount: 1339
17.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
18.File: SECMT1800 Security Service Requirement.doc – Summary: Scope for the requirements document may be determined by the business, therefore covering only a select few of the IT Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1282
19.File: Use of the Service Portfolio.txt – Summary: Phasing out of services is part of Service Transition to ensure that all commitments made to customers are duly fulfilled and service assets are released from contracts. Wordcount: 1144
20.File: ISO IEC 20000 Presentation Chapters 6-10.ppt – Summary: All accounting practices used should be aligned to the wider accountancy practices of the whole of the service provider’s organization. Wordcount: 1080
21.File: Process Summary – Incident Management.doc – Summary: The customer shall be kept informed of the progress of their reported incident or service request and alerted in advance if their service levels cannot be met. Wordcount: 272
22.File: Reward Systems.docx – Summary: Pay-for-performance and job-based compensation systems do not fit the requirements of self-directed and self-managed work teams because they reward individual accomplishments more than team results. Wordcount: 1177
23.File: Trust Building & the Virtual Team.docx – Summary: Rather, in a virtual environment, trust in virtual teams and team members tends to be established � or not – right at the outset; first interactions of team members are crucial. Wordcount: 810
24.File: v0.1 it service management.doc – Summary: The original incarnation of what was ITIL in 1990 to about 1997 didn’t change and although it was best practice in the early years could not be regarded as best practice in 2000 if it had remained unchanged, because the world changed the way it delivered services and ITIL didn’t. Wordcount: 421
25.File: Presentation 1- Toolkit Introduction Business Process Management.ppt – Summary: Compliance officer – There needs to be one person that ensures that brings the process performance information to the knowledge of compliance body and ensure the governance body’s decisions are implemented correctly. Wordcount: 3787
26.File: The Integration of Knowledge Mapping into Existing Business Processes.docx – Summary: Monitoring the Quality of Knowledge Management: Here the choice of Key Performance Indicators (KPIs) is critical, the correct KPIs can be used not only to identify areas where improvement is required, but more importantly serve as guidance on the activities that should be undertaken to improve performance. Wordcount: 2103
27.File: 01 Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
28.File: Cloud Computing Toolkit Product Descriptions.docx – Summary: The Art of Service has designed this toolkit to introduce Cloud Computing concepts and provide you with the tools to successfully create a workable Cloud Computing culture in your organization. Wordcount: 817
29.File: Gamification Ideas, Examples and Options_ 145 page paper.docx – Summary: If a user has checked-in to a venue on more days (meaning only one check-in per day qualifies for calculating mayorship) than anyone else in the past 60 days, the check-ins are valid under Foursquare’s time and distance protocols, and they have a profile photo, they will be crowned "Mayor" of that venue, until someone else earns the title by checking in more times than the previous mayor. Wordcount: 56615
30.File: 02 Help Desk-Knowledge Management.doc – Summary: Understanding that the end user has called in several incidents with the same symptoms and steps to resolution provides the Help Desk Analyst a clue that some other cause must be addressed, which may be out of scope for incident management but not for problem management. Wordcount: 1655
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Knowledge Base.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Knowledge Base toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Knowledge Base
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Knowledge Base toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)
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