The Known Error Record Toolkit

The Known Error Record ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Known Error Record in your organization with 6 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Known Error Record by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Known Error Record and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Known Error Record approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Known Error Record Toolkit Includes the following 6 resources:
1.File: Service Operation Processes Fact Sheet.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 3946
2.File: problem v5.pdf – Summary: Problem Management enables a better first time fix rate of Incidents at the Service Desk, achieved via the capture, retention and availability of Incident resolution and Work-around data within a knowledge database available to the Service Desk. Wordcount: 1339
3.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
4.File: PROB6200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1742
5.File: Other CMDB Maintenance Considerations.doc – Summary: Example ways in which this automatic recording of changes could be implemented include automatic updating of the CMS when software is moved between libraries (e.g. from �acceptance test’ to �live’, or from �live’ to an �archive’ library), when the service catalogue is changed, and when a release is distributed. Wordcount: 653
6.File: Service_Operation_Capability_Assessment_Questionnaire.docx – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 6952
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Known Error Record.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Known Error Record toolkit:
1. Contains 6 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Known Error Record
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Known Error Record toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $35.89 Get it now for just $20.1 ! Save $15.79 (44%)
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