The Operation Toolkit

The Operation ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Operation in your organization with 17 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Operation by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Operation and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Operation approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Operation Toolkit Includes the following 17 resources:
1.File: 14 Operational Level Agreement Template Example.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 1570
2.File: 01D Operational Security Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 2980
3.File: Service Operation Functions Fact Sheet.doc – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 1627
4.File: Service Operation Processes Fact Sheet.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 3946
5.File: TAOS Telecom Operations Map (eTom) Fact Sheet.doc – Summary: The Enhanced Telecom Operations Map� (widely known as eTOM) is an ongoing TM Forum initiative to deliver a business process framework for use by service providers and their suppliers within the telecommunications industry. Wordcount: 1125
6.File: Toolkit Introduction Presentation – Service Operation.ppt – Summary: To provide an introduction to the general principles with regards to the processes and functions found within the Service Operation lifecycle phase. Wordcount: 133
7.File: SLM2100 Operational Level Agreement.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE IT DEPARTMENT. Wordcount: 618
8.File: Template for Operational Level Agreement.doc – Summary: Level 2 support Response time Wordcount: 90
9.File: Microsoft Operations Framework Presentation.ppt – Summary: The MOF risk model is applied to operations, and provides a five step risk management process Wordcount: 396
10.File: Service_Operation_Capability_Assessment_Questionnaire.docx – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 6952
11.File: Service Operation Functions – Roles & Responsibilities.doc – Summary: It is a vitally important part of an organization’s IT Department and should be the single point of contact for IT users on a day-to-day basis � and will handle all incidents and service requests, usually using a specialist software tools to log and manage all such events. Wordcount: 1289
12.File: Service Operation Lifecycle Phase Introduction Presentation.ppt – Summary: The audience must have been actively involved in determining the need for the communication and what they will do with the information. Wordcount: 682
13.File: Service Operation Functions-Roles and Responsibilities.doc – Summary: It is a vitally important part of an organization’s IT Department and should be the single point of contact for IT users on a day-to-day basis � and will handle all incidents and service requests, usually using a specialist software tools to log and manage all such events. Wordcount: 1206
14.File: Service Operation Lifecycle Stage Introduction Presentation.ppt – Summary: To ensure consistency in service transition, as will as ensuring stated requirements are met for the business and management, personnel from IT Operations Management must be involved in service transition as early as possible. Wordcount: 654
15.File: Operation – Access Management.docx – Summary: Problem Management Wordcount: 2
16.File: Operation – Incident Management.docx – Summary: Incident Management Wordcount: 2
17.File: Operation – Request Fulfilment.docx – Summary: Request Fulfilment Wordcount: 2
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Operation.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Operation toolkit:
1. Contains 17 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Operation
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Operation toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $105.46 Get it now for just $56.95 ! Save $48.51 (46%)
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