The Operational Toolkit

The Operational ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Operational in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Operational by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Operational and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Operational approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Operational Toolkit Includes the following 30 resources:
1.File: 01 Understanding Data Analytics and Mining.ppt – Summary: The presentations found within the Toolkit provide education about the different facets of Data Warehousing and Data Analysis: they can be used for self-edification or as the foundation for presenting a case to different levels of the organization. Wordcount: 867
2.File: 01 Understanding Data Warehousing.ppt – Summary: As part of its scope, a second presentation is available to introduce Data Analytics and Data Mining, which is related to the second step of Business Intelligence. Wordcount: 1002
3.File: 02 Data Warehouse Development Process.doc – Summary: One simple way of identifying what data objects are of most concern in your organization is to identify the subject of any existing or potential lists in the organization, such as a client list, a supplier list, an employee list, etc. Wordcount: 4712
4.File: Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regard to serviceability of the Service and its components. Wordcount: 1252
5.File: Interface Design Specification.doc – Summary: Detail the interfaces used in this piece of software, how it works, e.g., it takes data in delimited format, as well as configuration information from a configuration file, and generates the files required to load the data into the new system. Wordcount: 1112
6.File: Security Service Requirement.doc – Summary: Scope for the requirements document may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1216
7.File: Business Continuity Strategy.doc – Summary: This recovery options is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement. Wordcount: 1630
8.File: Component Failure Impact Analysis Worksheet.doc – Summary: This information will now help in the planning process of Service Level Management and Availability Management in helping agree to levels of service that rely on those particular configuration items and planning for correct availability. Wordcount: 843
9.File: Emergency Response Plan.doc – Summary: The below table provides an example of information that can be captured to create a summary of the Emergency Response plans for the Services listed in this document. Wordcount: 939
10.File: Budgeting Guidelines.doc – Summary: This document will give a brief introduction to the budgeting process for Services and give guidelines for an effective method to set budget plans and monitor expenditure as the financial year progresses. Wordcount: 1313
11.File: Business Plan.doc – Summary: If there is current expenditure in the P&L for activities which may become redundant or obsolete with the introduction of this new project, indicate the P&L expense code and the monthly amount. Wordcount: 1654
12.File: Business Requirements and Feasibility Study.doc – Summary: Any project may impact on the organization in a number of ways; this could be with regard to cultural changes, organizational structures, the creation of new business services, etc. Wordcount: 1181
13.File: Risk Assessment Template.doc – Summary: Scope for the assessment may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 800
14.File: Data Warehousing_Product Information.docx – Summary: The Art of Service has designed this toolkit to introduce Data Warehousing and Analysis concepts, and provide you with the tools to successfully create a workable Data Warehousing and Analysis culture in your organization. Wordcount: 869
15.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
16.File: 02 Service Management Plan.doc – Summary: It is necessary to identify the service management processes developed to support service delivery, their purposes, and how they relate to each other and the other components (policies, tools, and controls) of the service management system. Wordcount: 2056
17.File: 03 Business and IT Service Mapping.doc – Summary: List the important activities and/or events that occur as part of the alternative path for this process, beginning with a note on where the alternative path breaks off from the standard path, and ending with a note on where the alternative path rejoins the standard path, if it does. Wordcount: 2460
18.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
19.File: 11 Service-Based SLA Template Example.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 2079
20.File: 12 Customer-Based SLA Template Example.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE CUSTOMER OF IT SERVICES (Covering all the IT Services they use). Wordcount: 2068
21.File: The Evolving Service Catalog.docx – Summary: While we have presented real world commercial examples of wholesaler catalogs, there’s no reason that the same model cannot be used at the enterprise level or incorporated as a hybrid solution, ensuring that business applications customized for the enterprise can be identified and launched from an �application warehouse� on any compatible device. Wordcount: 3311
22.File: 03 Functional Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerances, units of measure, timing, display formats and organization, availability and capacity requirements and any relevant agreements that may impact on the service. Wordcount: 1966
23.File: 07 Interface Design Specification.doc – Summary: Detail the Interfaces used in this piece of software, how it works; for example, it takes data in delimited format, as well as configuration information from a configuration file, and generates the files required to load the data into the new system. Wordcount: 1946
24.File: 09 Tool Requirements Template and Planner.doc – Summary: To successfully implement tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 2744
25.File: 11 Service Report Description Template.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding Service Reports. Wordcount: 1034
26.File: 13 Service Design Package Template.doc – Summary: This section presents a list of the operational requirements associated with the service will be required to perform, including supporting services, control, operations, monitoring, measuring, and reporting. Wordcount: 1340
27.File: 01 Documenting Roles.doc – Summary: While a role may be specific to a single process, in delivering services to the customer, several processes may be in effect: effective role development ensures that people performing a specific role for different processes are not conflicting, even when a person is fulfilling two process roles simultaneously. Wordcount: 2112
28.File: 02 Service Desk Skills.doc – Summary: For instance, a Service Desk Analyst on a Skilled or Expert Service Desk (Level 3 Apply) may also be applying the skill sets on the same responsibility level for IT operations, problem management, configuration management, and service level management in varying degrees. Wordcount: 2418
29.File: 10 Service Changes.doc – Summary: As part of the training package for the Service Desk, the transition team should include relevant information regarding testing and acceptance of the release, specifically related to any incidents, problems, and known errors which the end-user may experience. Wordcount: 1488
30.File: Develop your leadership skills.doc – Summary: Thirdly, individuals bring into the group their own needs�not just the physical ones for food and shelter (which are largely catered for by the payment of wages these days) but also the psychological ones: recognition; a sense of doing something worthwhile; status; and the deeper needs to give to and receive from other people in a working situation. Wordcount: 7764
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Operational.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Operational toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Operational
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Operational toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $170.69 Get it now for just $99.0 ! Save $71.69 (42%)
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