The Resolution Processes Toolkit

The Resolution Processes ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Resolution Processes in your organization with 4 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Resolution Processes by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Resolution Processes toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $23.51 Get it now for just $13.4 ! Save $10.11 (43%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Resolution Processes and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Resolution Processes approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Resolution Processes Toolkit Includes the following 4 resources:
1.File: c. Beginners Guide v6.0.txt – Summary: It not only handles Incidents, Problems and questions, but also provides an interface for other activities such as customer Change requests, maintenance contracts, software licenses, Service Level Management, Configuration Management, Availability Management, Financial Management for IT Services, and IT Service Continuity Management. Wordcount: 15881
2.File: ISOIEC 20000 Easy Explanation Fact Sheet.pdf – Summary: JAS-ANZ) AND the person is individually qualified as an authorized ISO auditor AND has passed the ISO 20000 certification exam that is sat at the end of an external auditors course in ISO 20000. Wordcount: 815
3.File: ISO IEC 20000 Presentation Chapters 6-10.ppt – Summary: All accounting practices used should be aligned to the wider accountancy practices of the whole of the service provider’s organization. Wordcount: 1080
4.File: ISO-IEC 20000 Professional Program Support of IT Overview.pdf – Summary: The ISO 20000 Professional Program � Support of IT Services According to ISO/IEC 20000 is a 2 day program that offers extensive teachings of the standard and ultimately prepares participants for the associated certification. Wordcount: 686
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Resolution Processes.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Resolution Processes toolkit:
1. Contains 4 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Resolution Processes
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Resolution Processes toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $23.51 Get it now for just $13.4 ! Save $10.11 (43%)
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