The Rfc Toolkit

The Rfc ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Rfc in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Rfc by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Rfc and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Rfc approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Rfc Toolkit Includes the following 30 resources:
1.File: AS-BUILT Template.doc – Summary: The purpose of this document is to provide the IT Organization and the business with the << insert purpose here >>. Wordcount: 992
2.File: 01 AS-BUILT Template.doc – Summary: This section provides a format for describing individual forms used in the application to gather and/or display data to the end-user. Wordcount: 1839
3.File: 04 Security Incident Template.doc – Summary: For the purpose of this document, a Security Incident Ticket will be defined as a ticket to record information regarding any security issues. Wordcount: 1771
4.File: 05 Request for Change Template.doc – Summary: As a result, the creation of a consistent template for all requests for change is necessary and ensures that individual changes can be properly evaluated and aligned with business objectives. Wordcount: 1158
5.File: 07 Category Definition.doc – Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1613
6.File: 08 CAB Meeting minutes.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding Change Advisory Board meetings. Wordcount: 1165
7.File: 09 Change Schedule template.doc – Summary: It is considered that in order to correctly facilitate the Change Management process, the Change Manager should be able to coordinate the production and distribution of a �Change Schedule.� and a �Projected Service Availability� (PSA). Wordcount: 1262
8.File: 02 Implementation Plan_Project Plan.doc – Summary: Ultimately, we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1926
9.File: 02 Mapping Responsibilities.doc – Summary: This is particularly important if roles and responsibilities need to change, as they often will when a service provider is aiming for the kind of best practice model specified in ISO/IEC 20000. Wordcount: 1006
10.File: 01 Service Desk Technology.doc – Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g. registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)? Wordcount: 4027
11.File: 05 Service Desk Communication Plan.doc – Summary: As the Service Desk staff talk to the customers and end users every day of the week, they should be able to point out to the other process owners where the areas for improvement are. Wordcount: 967
12.File: 03 General Change Procedure.docx – Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1647
13.File: 04 Request For Change (RFC) Template.docx – Summary: For the purpose of this document, an RFC will be defined as a ticket to record information regarding any request that results in changes to the IT Infrastructure. Wordcount: 2783
14.File: The R&D Management Toolkit Description.docx – Summary: The Art of Service has designed this toolkit to introduce Release and Deployment Management main concepts, as well as provide you with the tools to successfully create a workable Release and Deployment Management culture in your organization. Wordcount: 860
15.File: ITSM in Internal Clouds Toolkit_Description.docx – Summary: The Art of Service has designed this toolkit to introduce the ITSM in Internal Clouds main concepts, as well as provide you with the tools to successfully create a workable ITSM in Internal Clouds culture in your organization. Wordcount: 881
16.File: service v4.doc – Summary: Without this single point of contact an organisation would face major losses in time spent on looking for ways to fix issues and get help. Wordcount: 508
17.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
18.File: Template- Change Request form.doc – Summary: Please see embedded help file at the bottom of this page for clarification on how to fill in this form correctly. Wordcount: 285
19.File: AVMG5200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1867
20.File: CHG7600 ChgMgt Process Manager.doc – Summary: To develop and maintain excellent relationships with colleagues, clients, expert partners and trainers � In order to drive, achieve and maintain agreed divisional growth, profit objectives, quality and standards. Wordcount: 1483
21.File: CHG7700 Forward Schedule of Changes.doc – Summary: It is considered that in order to correctly facilitate the Change Management process, the Change Manager should be able to coordinate the production and distribution of a �Forward Schedule of Changes� (FSC) and a �Projected Service Availability� (PSA). Wordcount: 889
22.File: CHG7800 Request For Change (RFC) Template.doc – Summary: For the purpose of this document, an RFC will be defined as a ticket to record information regarding any request that results in changes to the IT Infrastructure. Wordcount: 2417
23.File: CHG7900 CAB Meeting minutes.doc – Summary: The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization. Wordcount: 464
24.File: CHG8000 Reports KPI’s other metrics.doc – Summary: Backlog details of process activities with work outstanding (along with potential negative impact regarding failure to complete the work in a timely manner) � but also provide solutions on how the backlog can be cleared. Wordcount: 834
25.File: CHG8100 Change Management Powerpoint.ppt – Summary: is the process that ensures that standardised methods and procedures are used for efficient and prompt handling of all changes, in order to minimise the impact of any related incidents upon service. Wordcount: 1228
26.File: CHG8300 Category Definition.doc – Summary: A submitted change that has not been rejected, as the value of the change can be seen, however, the CAB or Change Manager is seeking additional clarity regarding specific points. Wordcount: 798
27.File: CONMGT4100 CMDB Design document.doc – Summary: Ability to support and hold information on CI’s that have a varying degree of complexity (from entire stand-alone systems (e.g Mainframe) to simple, single hardware items or software applications and all the associated relationships that are possible between them. Wordcount: 1048
28.File: CONMGT3200 Implementation Plan_Project Plan.doc – Summary: An important point to remember is that if this process is to be implemented at the same time as other processes that it is crucial that both implementation plans and importantly timing of work is complementary. Wordcount: 2202
29.File: CONMGT3700 Conf. Process Manager.doc – Summary: Will compile and provide to management a variety of reports (including recommendations for actions to deal with current or foreseen problems and status reports that provide a summary of the status of all Configuration Items (CIs). Wordcount: 777
30.File: CONMGT3800 Identification Guidelines.doc – Summary: If a Configuration Item is regarded as �slightly different� from a related CI, and if problems that would affect one are likely to flow through to the other (or changes to one should probably be made to the other) then using a �variant� is most likely acceptable. Wordcount: 674
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Rfc.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Rfc toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Rfc
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Rfc toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)
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