The Scm Toolkit

The Scm ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Scm in your organization with 24 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Scm by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Scm and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Scm approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Scm Toolkit Includes the following 24 resources:
1.File: ITSCM Mindmap v4.doc – Summary:  2.File: itscm v4.doc – Summary: The goal for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 723
3.File: TAOS eSourcing Capability Model for Service Providers (eSCM-SP).doc – Summary: At Capability Level 3, a service provider is able to deliver services according to stated requirements, even if the required services differ significantly from the provider’s experience, and has, at a minimum, implemented all the Level 2 and 3 Practices. Wordcount: 735
4.File: ITSCM2400 Communication Plan.doc – Summary: The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization. Wordcount: 175
5.File: ITSCM2420 E-Mail Text.doc – Summary: This will help ensure that the IT Department is aligning it’s Services with the business needs, provide a way to measure the services, set expectations of the services being delivered, and more importantly provide an avenue for discovery in service improvement. Wordcount: 824
6.File: ITSCM2700 Business Impact Assessment.doc – Summary: Use this section to specify for this Service/application the combination of the complexity of facilities and the level of skills required in the people that will permit this service to stay operating, in the event of a failure. Wordcount: 1159
7.File: ITSCM2900 Business Continuity Strategy.doc – Summary: This recovery options is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement. Wordcount: 1691
8.File: ITSCM3000 Reciprocal Arrangements.doc – Summary: The service will only be provided if the office of the client is not capable of being used to provide an equivalent service. << include reasons why this could be the case, i.e. flood, fired etc >>. Wordcount: 3002
9.File: ITSCM3100 Emergency Response Plan.doc – Summary: The below table provides an example of information that can be captured to create a summary of the Emergency Response plans for the IT Services listed in this document. Wordcount: 973
10.File: ITSCM3200 Salvage Plan Template.doc – Summary: Scope for the assessment may be determined by the business, therefore covering only a select few of the IT Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 578
11.File: ITSCM2200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1906
12.File: ITSCM2410 Business and IT Flyers.doc – Summary: Contact your immediate Manager to let them know what you services you need if there is an unexpected and major interruption to IT delivery. Wordcount: 174
13.File: ITSCM2500 Objectives and Goals.doc – Summary: Once developed an IT Service Continuity Management process can be used to plan for recovery for the business before prolonged loss of service can cause significant harm to the IT services being delivered. Wordcount: 398
14.File: ITSCM2600 ITSCM Process Manager.doc – Summary: Technical ability in being able to read data from the IT Service Continuity Management process that will help with the identification of trends and improvements relating to disaster recovery. Wordcount: 425
15.File: ITSCM3300 Vital Records Template.doc – Summary: The first part of the plan is a description of records that are vital to continued operation or for the protection of legal and financial rights of the organisation. Wordcount: 779
16.File: ITSCM3400 Reports and KPI targets and additional metrics.doc – Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the IT Service Continuity Management process. Wordcount: 762
17.File: ITSCM3500 Continuity Management Powerpoint.ppt – Summary: The unavailability for a longer period of time of IT service provision, which makes it necessary to switch to an alternative system and for which the actions to be taken are not part of daily routine. Wordcount: 1963
18.File: ITSCM3600 Business Justification document.doc – Summary: Through a properly controlled and structured IT Service Continuity Management process we will be able to more effectively help in recovery of IT services in the event of a disaster and provide assurance of IT Services in line with the business requirements. Wordcount: 1042
19.File: Roles and Responsibilities of Service Catalogue Management (SCM).doc – Summary: Ensuring that all changes are assessed for their impact on service levels, including SLA’s, OLA’s and underpinning contracts, including attendance at Change Advisory Board meetings � if appropriate Wordcount: 375
20.File: ITSCM- Roles & Responsibilities.doc – Summary: Implementing and maintaining the ITSCM process, in accordance with the overall requirements of the organization’s Business Continuity Management process, and representing the IT services function within the Business Continuity Management process Wordcount: 320
21.File: Toolkit Introduction Presentation – ITSCM.ppt – Summary: Aid your understanding of the important issues to be addressed when making IT Service Continuity Management decisions, as well as the factors to be considered in successfully implementing IT Service Continuity Management strategy. Wordcount: 167
22.File: eSourcing Capability Model for Service Providers (eSCM) Fact Sheet.doc – Summary: Capability Level 5, service provider has demonstrated measurable, sustained, and consistent performance excellence and improvement by effectively implementing all of the Level 2, 3, and 4 Practices for two or more consecutive Certification Evaluations covering a period of at least two years. Wordcount: 699
23.File: 08 Roles and Responsibilities of Service Catalog Management (SCM).doc – Summary: Ensuring that all changes are assessed for their impact on service levels, including SLAs, OLAs and underpinning contracts, including attendance at Change Advisory Board meetings � if appropriate Wordcount: 375
24.File: 08 SCM Process Owner Role Description Template.doc – Summary: Will design, maintain, and review a structure for the process that covers the interactions of the people and processes involved and the expected content of Service Catalog Management related documents (involving IT and Customers) Wordcount: 527
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Scm.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Scm toolkit:
1. Contains 24 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Scm
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Scm toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $148.89 Get it now for just $80.4 ! Save $68.49 (46%)
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