The Service Acceptance Criteria Toolkit

The Service Acceptance Criteria ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Acceptance Criteria in your organization with 10 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Acceptance Criteria by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Acceptance Criteria and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Acceptance Criteria approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Service Acceptance Criteria Toolkit Includes the following 10 resources:
1.File: 13 Service Design Package Template.doc – Summary: This section presents a list of the operational requirements associated with the service will be required to perform, including supporting services, control, operations, monitoring, measuring, and reporting. Wordcount: 1340
2.File: 03 Metrics and Reports.doc – Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer. Wordcount: 5292
3.File: Service Operation Functions Fact Sheet.txt – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 2476
4.File: Service Operation Processes Fact Sheet.txt – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 4768
5.File: Service Acceptance Criteria.doc – Summary: Have all support arrangements been reviewed and revised � SLAs, SLRs, OLAs and contracts agreed, with documentation accepted by all teams (including suppliers, support teams, Supplier Management, development teams and application support)? Wordcount: 600
6.File: The Service Design Package.doc – Summary: �Organizational Readiness Assessment’ report and plan, including: business benefit, financial assessment, technical assessment, resource assessment and organizational assessment, together with details of all new skills, competences, capabilities required of the service provider organization, its suppliers, supporting services and contracts Wordcount: 700
7.File: Service Design Lifecycle Phase Introduction Presentation.ppt – Summary: Latest versions of appropriate business and IT plans and strategies are available to designers Wordcount: 324
8.File: Service Design Lifecycle Stage Introduction Presentation.ppt – Summary: Service Acceptance Criteria (SAC) is a set of criteria used to ensure that the service meets its expected functionality and quality and that the service provider is ready to deliver the new service once it has been deployed. Wordcount: 324
9.File: Release and Deployment presentation.ppt – Summary: This includes the processes, systems and functions to package, build, test and deploy a release into production and prepare for Service Operation. Wordcount: 1308
10.File: Event Mgmt Mindmaps.txt – Summary: An event can be defined as any detectable or discernable occurrence that has significance for the management of the IT Infrastructure of the delivery of IT service and evaluation of the impact a deviation might cause to the services. Wordcount: 885
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Acceptance Criteria.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Acceptance Criteria toolkit:
1. Contains 10 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Acceptance Criteria
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Acceptance Criteria toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $54.92 Get it now for just $33.5 ! Save $21.42 (39%)
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