The Service Capacity Management Toolkit

The Service Capacity Management ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Capacity Management in your organization with 12 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Capacity Management by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Service Capacity Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $67.0 Get it now for just $40.2 ! Save $26.8 (40%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Capacity Management and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Capacity Management approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Service Capacity Management Toolkit Includes the following 12 resources:
1.File: 08 Capacity Plan.doc – Summary: User profiles can be created to identify the demands of different roles in the process and how many people in each role is expected: a management role will probably have more rights in a process then a technician, but more technicians will likely be using the process at any given time. Wordcount: 2891
2.File: CAP2200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1886
3.File: CAP2600 Objectives and Goals.doc – Summary: Once developed a Capacity Management process can be used to plan for the right capacity for the business before preventing loss of service that can cause significant harm to the business. Wordcount: 382
4.File: Service Design Fact Sheet.doc – Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113
5.File: capacity v4.doc – Summary: This is performed by staff with knowledge of all the areas of technology used in the delivery of end-to-end service, and often involves seeking advice from the specialists involved in Resource Capacity Management. Wordcount: 678
6.File: capacity v5.0.pdf – Summary: It is responsible for ensuring that the performance of all services, as detailed in the targets in the SLAs and SLRs, is monitored and measured, and that the collected data is recorded, analyzed and reported. Wordcount: 1380
7.File: Factsheet Capacity Management v5.txt – Summary: Business Capacity Management: This sub-process is responsible for ensuring that the future business requirements for IT HYPERLINK "javascript:void(0);" Services are considered, planned and implemented in a timely fashion. Wordcount: 709
8.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
9.File: Capacity Management Presentation.ppt – Summary: Combining Component Capacity Management data into a set of integrated information that can be analyzed in consistent manner to provide details of the usage of all components of the services. Wordcount: 1005
10.File: Typical Contents of a Capacity Plan.doc – Summary: It could contain options for merging different services on a single processor, upgrading the network to take advantage of technological advances, tuning the use of resource or service performance, rewriting legacy systems, purchasing new hardware or software etc. Wordcount: 727
11.File: Communication Plan.txt – Summary: Oversee the monitoring of process to ensure that the business needs of IT are not impacted, but taking into account that changes are required to ensure continued high levels of IT Service Delivery and Support. Wordcount: 1028
12.File: v0.1 itsm exam paper.doc – Summary: Generally for all processes look at objectives, scope, relationships and interfaces between the topics; terms of reference for feasibility studies; planning, management and implementation procedures; dependencies, staffing aspects an timing; post-implementation and audit procedures; benefits, costs and common problem areas; software tools; reporting for management control; mission statements; management metrics and key performance indicators; service sourcing issues. Wordcount: 615
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Capacity Management.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Capacity Management toolkit:
1. Contains 12 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Capacity Management
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Capacity Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $67.0 Get it now for just $40.2 ! Save $26.8 (40%)
Get More Information about The Service Capacity Management Toolkit

Latest posts by The Art of Service(see all)

Related products

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>