The Service Level Package Toolkit

The Service Level Package ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Level Package in your organization with 8 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Level Package by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Service Level Package toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $43.93 Get it now for just $26.8 ! Save $17.13 (39%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Level Package and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Level Package approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Service Level Package Toolkit Includes the following 8 resources:
1.File: Service Strategy Fact Sheet.doc – Summary: An example may be a service whose fulfillment elements include a mainframe system and Frame Relay network that still supports business critical processes where the strategic direction of the organization is to retire the mainframe platform and source an MPLS (multi protocol label switching) WAN. Wordcount: 2059
2.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
3.File: Service Catalogue Management.pdf – Summary: Document Technical Service Catalogue information Develop self-help capabilities for documentation within the Service Catalogue Wordcount: 561
4.File: Demand Modeling.doc – Summary: Capacity planning also provides important information related to service demand by providing usage data and trend reporting largely from a technical component perspective (think bandwidth, resources, processing capacity etc. that carry a financial impact), and by tracking significant expected variances in demand related to strategic events such as product launches, entry into new markets and acquisitions or divestitures. Wordcount: 366
5.File: Use of the Service Portfolio.txt – Summary: Phasing out of services is part of Service Transition to ensure that all commitments made to customers are duly fulfilled and service assets are released from contracts. Wordcount: 1144
6.File: Service Strategy Introduction Presentation.ppt – Summary: Design, develop and implement service management as a strategic asset and assisting growth of the organization Wordcount: 415
7.File: Presentation 5 – Business Relationship Management.ppt – Summary: of LOS and SLP to fulfill the needs of the Customer Portfolio. Wordcount: 666
8.File: Release and Deployment presentation.ppt – Summary: This includes the processes, systems and functions to package, build, test and deploy a release into production and prepare for Service Operation. Wordcount: 1308
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Level Package.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Level Package toolkit:
1. Contains 8 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Level Package
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Level Package toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $43.93 Get it now for just $26.8 ! Save $17.13 (39%)
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