The Service Level Target Toolkit

The Service Level Target ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Level Target in your organization with 7 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Level Target by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Service Level Target toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $39.08 Get it now for just $23.45 ! Save $15.63 (40%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Level Target and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Level Target approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Service Level Target Toolkit Includes the following 7 resources:
1.File: 04 Service Management Process Definitions and Interfaces.doc – Summary: Risks associated with requests for change: to assess and manage the impact on service continuity and availability Wordcount: 3140
2.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
3.File: Metrics and Reports.doc – Summary: The reports should be reviewed to give structure and logic to how the metrics are presented � this may well lead to changes in what is reported and will lead to changes in what is reported and will lead to more benefits. Wordcount: 3650
4.File: Process Summary – Capacity Management.doc – Summary: The standard does not limit these requirements to the activities of technical specialists responsible for the capacity and performance of technical components but rather requires capacity and performance to be planned and managed for all resources that contribute to the service and to service management. Wordcount: 439
5.File: Process Summary – Service Level Management.doc – Summary: The SLM process should be flexible to accommodate any major business changes and ensure that the service provider remains focused on the customer throughout the planning, implementation and ongoing management of service delivery. Wordcount: 496
6.File: Process Summary – Service Reporting.doc – Summary: A clear description of each service report shall be available including its identity, purpose, audience and details of the data source. Wordcount: 216
7.File: Process Summary – Supplier Management.doc – Summary: The service provider and supplier should operate a process for managing disputed and this should be defined or referred to within the contract. Wordcount: 650
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Level Target.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Level Target toolkit:
1. Contains 7 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Level Target
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Level Target toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $39.08 Get it now for just $23.45 ! Save $15.63 (40%)
Get More Information about The Service Level Target Toolkit

Latest posts by The Art of Service(see all)

Related products

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>