The Service Management Lifecycle Toolkit

The Service Management Lifecycle ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Management Lifecycle in your organization with 4 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Management Lifecycle by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Service Management Lifecycle toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $22.33 Get it now for just $13.4 ! Save $8.93 (40%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Management Lifecycle and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Management Lifecycle approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Service Management Lifecycle Toolkit Includes the following 4 resources:
1.File: Service Operation Functions Fact Sheet.doc – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 1627
2.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
3.File: CMDB Roles and Responsibilities.doc – Summary: Uses or provides the asset and CMS to facilitate impact assessment for RFCs and to ensure that implemented changes are as authorized; creates change records, configuration baselines, and package release records in order to specify the effect on CIs of an authorized change; ensures any changes to change authorization records are themselves subject to Change Management procedures; ensures that the asset and CMS is updated when a change is implemented Wordcount: 1733
4.File: Service Transition – Roles & Responsibilities.doc – Summary: Identifying and raising risks and issues, which may directly relate to their process area of may be something that they observe elsewhere within or outside of Service Transition Wordcount: 348
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Management Lifecycle.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Management Lifecycle toolkit:
1. Contains 4 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Management Lifecycle
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Management Lifecycle toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $22.33 Get it now for just $13.4 ! Save $8.93 (40%)
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