The Service Management Toolkit

The Service Management ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Management in your organization with 8 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Management by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Service Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $44.67 Get it now for just $26.8 ! Save $17.87 (40%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Management and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Management approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Service Management Toolkit Includes the following 8 resources:
1.File: 01 Service Management Policy Template.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1109
2.File: 02 Service Management Plan.doc – Summary: It is necessary to identify the service management processes developed to support service delivery, their purposes, and how they relate to each other and the other components (policies, tools, and controls) of the service management system. Wordcount: 2056
3.File: 04 Service Management Process Definitions and Interfaces.doc – Summary: Risks associated with requests for change: to assess and manage the impact on service continuity and availability Wordcount: 3140
4.File: 06 Service Management Portfolios.doc – Summary: The business effectiveness of a service provider is largely dependent on the organization’s ability to obtain and managing information on a variety of subjects which can be used in marketing services, identify new service requirements, and improvements to services. Wordcount: 2042
5.File: Example – KPI’s of the value of Service Management.doc – Summary: Removing errors from the infrastructure and reduction of failed changes, improved understanding of business requirements and IT capability planning. Wordcount: 204
6.File: Example model calculation of a service management ROI.doc – Summary: Example model calculation of a service management ROI. Wordcount: 8
7.File: v0.1 it output based service management.doc – Summary: Strictly speaking this term means how much so in an ITIL context SLM identifies from the customer needs and wishes what the appropriate service level is including how much of the service is required. Wordcount: 335
8.File: Introduction to IT Service Management.pptx – Summary: to close gaps in capabilites by adopting �’good practices’ in wide Wordcount: 115
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Management.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Management toolkit:
1. Contains 8 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Management
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $44.67 Get it now for just $26.8 ! Save $17.87 (40%)
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