The Service Option Toolkit

The Service Option ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Option in your organization with 21 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Option by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Option and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Option approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Service Option Toolkit Includes the following 21 resources:
1.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
2.File: 05 Business Justification Template.doc – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues they are in fact talking about the same thing (and not � as often happens � talking at odds with each other. Wordcount: 1804
3.File: 06 Service Management Portfolios.doc – Summary: The business effectiveness of a service provider is largely dependent on the organization’s ability to obtain and managing information on a variety of subjects which can be used in marketing services, identify new service requirements, and improvements to services. Wordcount: 2042
4.File: 09 Service Options Template.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 1045
5.File: 10 Service Agreements.doc – Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
6.File: 12 Service Review Template.doc – Summary: For instance, a service which is subject to a higher rate of change, exposed to a high number of risks, is newly implemented or changed may be considered unstable, or has had an historical record of not meeting service targets and should be reviewed more often. Wordcount: 1848
7.File: 13 Service Design Package Template.doc – Summary: This section presents a list of the operational requirements associated with the service will be required to perform, including supporting services, control, operations, monitoring, measuring, and reporting. Wordcount: 1340
8.File: 06 Risk Assessment Questionnaire.doc – Summary: In IT service management, all the planning, design specifications, testing, and monitoring can be applied to ensure that the service can be delivered safely and effectively to the customer under known and controlled conditions; however, there is always an element of uncertainty to beware. Wordcount: 2229
9.File: 07 Category Definition.doc – Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1613
10.File: 08 CAB Meeting minutes.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding Change Advisory Board meetings. Wordcount: 1165
11.File: 09 Change Schedule template.doc – Summary: It is considered that in order to correctly facilitate the Change Management process, the Change Manager should be able to coordinate the production and distribution of a �Change Schedule.� and a �Projected Service Availability� (PSA). Wordcount: 1262
12.File: 00 Distinctions between Service Desk and Help Desk.docx – Summary: The problem with distinguishing between a Service Desk and a Help Desk, and sometimes a Call Center, is that many of the tangible components of the solution are the same: each consists of a number of bodies sitting at a desk and doing their best to meet a customer’s needs given the tools and resources available to them at the time. Wordcount: 1285
13.File: Description of Asset Types.doc – Summary: There is a great diversity in Process assets, which are specialized to various degrees from generic management processes to sophisticated low-level algorithms embedded in software applications and other forms of automation. Wordcount: 1327
14.File: SLM2203 Service Options.doc – Summary: The purpose of this document is to provide the IT Organization with a breakdown of options for the Services listed in the Service Catalog Wordcount: 517
15.File: Types of Service Assets.doc – Summary: There is a great diversity in process assets, which are specialized to various degrees from very generic management processes to sophisticated low-level algorithms embedded in software applications and other forms of automation. Wordcount: 1335
16.File: Challenges, CSFs and Risks.doc – Summary: Reducing total cost of utilization (TCU): For most customers, the major driver for exploring different service options is not associated with the utility of the services, but the overall cost of the service based against the current and future demand on the service. Wordcount: 2684
17.File: The Service Design Package.doc – Summary: This section presents a list of the operational requirements associated with the service will be required to perform, including supporting services, control, operations, monitoring, measuring, and reporting. Wordcount: 559
18.File: 04 Service Agreements.doc – Summary: Cloud computing provides numerous examples of each: Amazon AWS and Google Apps maintain service-based catalogs because they have been able to calculate increasing levels of their services, while Salesforce and NetSuite lean toward customer-based catalogs because their enterprise solutions can be catered to meet the customer’s specific requirements. Wordcount: 1308
19.File: 04 Service Options.doc – Summary: The purpose of this document is to provide the IT Organization with a breakdown of options for the Services listed in the Service Catalog. Wordcount: 511
20.File: 05 Cost of Services and Pricing.doc – Summary: The purpose of this document is to provide IT departments with an approach for determining the cost of service using analysis from information provided by the service catalog for the purposes of generating a service price. Wordcount: 1715
21.File: brmblurb.txt – Summary: The Business Relationship Management Toolkit helps you to establish a framework for IT projects across the company and within individual business units, using relationship management practices and an investment and change management committee composed of top leaders to prioritize projects. Wordcount: 699
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Option.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Option toolkit:
1. Contains 21 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Option
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Option toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $127.91 Get it now for just $70.35 ! Save $57.56 (45%)
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