The Service Support Toolkit

The Service Support ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to implement Service Support in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Support by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
Buy with confidence, the Service Support toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $180.0 Get it now for just $99.0 ! Save $81.0 (45%)
Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Support and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Support approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Service Support Toolkit Includes the following 30 resources:
1.File: Service-Based SLA.doc – Summary: The service based SLA is usually preferred by IT as it allows a single document to cover a single service for all end users of that service. Wordcount: 1108
2.File: 07 Service Level Requirements Template.doc – Summary: The SLR document does not have to be in a lengthy written format and in fact it is more likely to be adopted if it is kept concise, with only salient details) Wordcount: 1155
3.File: 11 Service-Based SLA Template Example.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 2079
4.File: 12 Customer-Based SLA Template Example.doc – Summary: This document serves as a GUIDE FOR THE CREATION OF AN AGREEMENT BETWEEN THE SERVICE LEVEL MANAGEMENT PROCESS OWNER AND THE CUSTOMER OF IT SERVICES (Covering all the IT Services they use). Wordcount: 2068
5.File: 09 Tool Requirements Template and Planner.doc – Summary: To successfully implement tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 2744
6.File: 06 Internal Audits.docx – Summary: Internal audits and management reviews are different methods with the same purpose: to allow the service provider to demonstrate the capabilities of the service management system and delivered services to effectively achieve service management objectives, service requirements, and ISO/IEC 20000 requirements. Wordcount: 2483
7.File: COM28100 ITSM Awareness.ppt – Summary: The Service Delivery Set = Interconnection between the processes = Wordcount: 130
8.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
9.File: 01-45.doc – Summary: It translates the "need" in the Mission Need Statement into initial top_level requirements addressing such concerns as performance, supportability, physical and functional integration, human integration, security, test and evaluation, implementation and transition, quality assurance, configuration management, and in-service management. Wordcount: 1213
10.File: CHG7200 Implementation Plan_Project Plan.doc – Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation). Wordcount: 1816
11.File: CHG7300 Policies objectives scope.doc – Summary: The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization. Wordcount: 211
12.File: CHG7500 Objectives and Goals.doc – Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) expected for major changes and IT Service Continuity Management (to verify proposed changes will not adversely influence the ability to recover service in the event of a major outage). Wordcount: 1941
13.File: CHG7600 ChgMgt Process Manager.doc – Summary: To develop and maintain excellent relationships with colleagues, clients, expert partners and trainers � In order to drive, achieve and maintain agreed divisional growth, profit objectives, quality and standards. Wordcount: 1483
14.File: CHG7700 Forward Schedule of Changes.doc – Summary: It is considered that in order to correctly facilitate the Change Management process, the Change Manager should be able to coordinate the production and distribution of a �Forward Schedule of Changes� (FSC) and a �Projected Service Availability� (PSA). Wordcount: 889
15.File: CHG7800 Request For Change (RFC) Template.doc – Summary: For the purpose of this document, an RFC will be defined as a ticket to record information regarding any request that results in changes to the IT Infrastructure. Wordcount: 2417
16.File: CHG8100 Change Management Powerpoint.ppt – Summary: is the process that ensures that standardised methods and procedures are used for efficient and prompt handling of all changes, in order to minimise the impact of any related incidents upon service. Wordcount: 1228
17.File: CONMGT3200 Implementation Plan_Project Plan.doc – Summary: An important point to remember is that if this process is to be implemented at the same time as other processes that it is crucial that both implementation plans and importantly timing of work is complementary. Wordcount: 2202
18.File: CONMGT3400 Business and IT Service Mapping for CIs.doc – Summary: The purpose of this document is to provide relevant IT departments with an understanding of how the IT Services provided map to the Organizations business processes, to capture all the relevant configuration items that are involved in the delivery of the IT Services. Wordcount: 2513
19.File: CONMGT4200 Reports KPI’s other metrics.doc – Summary: An ability to list information such as the number of registered Configuration Items, along with their version details and other information such as category, status, security level, location, owner, etc. Wordcount: 759
20.File: CONMGT4300 Configuration Management Powerpoint.ppt – Summary: is the process that focuses on identifying, controlling, maintaining and verifying all physical components of the IT infrastructure and providing information to all other ITIL processes. Wordcount: 1223
21.File: INC8700 Incident Category Definition Document.doc – Summary: Request for the modification of an environment, product or service such as PC, Laptop, Mainframe, Network service or environment etc, only in respect to the removal or deletion of hardware or software. Wordcount: 2340
22.File: INC8800 Incident Ticket Template.doc – Summary: For the purpose of this document, an Incident Ticket will be defined as a ticket to record information regarding an Incident or Service Request. Wordcount: 1921
23.File: Servicedocument IPAD.EN 0107.pdf – Summary: The Practitioner Agree and Define is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, ITIL� based Agree and Define processes. Wordcount: 4799
24.File: Service Operation Processes Fact Sheet.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 3946
25.File: TAOS Telecom Operations Map (eTom) Fact Sheet.doc – Summary: The Enhanced Telecom Operations Map� (widely known as eTOM) is an ongoing TM Forum initiative to deliver a business process framework for use by service providers and their suppliers within the telecommunications industry. Wordcount: 1125
26.File: problem v4.doc – Summary: The goal of Problem Management is to minimise the adverse impact of Incidents and Problems on the business that are caused by errors within the IT Infrastructure, and to prevent recurrence of Incidents related to these errors. Wordcount: 590
27.File: problem v5.pdf – Summary: Problem Management enables a better first time fix rate of Incidents at the Service Desk, achieved via the capture, retention and availability of Incident resolution and Work-around data within a knowledge database available to the Service Desk. Wordcount: 1339
28.File: TAOS i ISO 20000 Fact Sheet.doc – Summary: JAS- ANZ) AND the person is individually qualified as an authorized ISO auditor AND has passed the ISO 20000 certification exam that is sat at the end of an external auditors course in ISO 20000. Wordcount: 729
29.File: Known Error Ticket Template.doc – Summary: For the purpose of this document, a Known Error Ticket will be defined as a ticket to record information regarding an Error in the IT Infrastructure. Wordcount: 2096
30.File: Problem & Known Error Category Definition.doc – Summary: For Known Error tickets, it will be most likely that a Change Request has been raised to remove the known error; therefore this value may not be applicable in most cases and can therefore be ignored. Wordcount: 1336
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Service Support.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Service Support toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Support
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Service Support toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $180.0 Get it now for just $99.0 ! Save $81.0 (45%)
Get More Information about The Service Support Toolkit

Latest posts by The Art of Service(see all)

Related products

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>