The Smis Toolkit

The Smis ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Smis in your organization with 25 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Smis by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Smis and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Smis approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Smis Toolkit Includes the following 25 resources:
1.File: Develop your leadership skills.doc – Summary: Thirdly, individuals bring into the group their own needs�not just the physical ones for food and shelter (which are largely catered for by the payment of wages these days) but also the psychological ones: recognition; a sense of doing something worthwhile; status; and the deeper needs to give to and receive from other people in a working situation. Wordcount: 7764
2.File: 02 Risk Management Framework.doc – Summary: Whilst the numeric rating scale should be applied consistently for each activity or project evaluated, the detailed descriptions contained in the table is provided as an example only and will need to be altered to suit the specific activity being assessed. Wordcount: 4040
3.File: 03 IT Risk Assessment Planning.doc – Summary: In IT service management, all the planning, design specifications, testing, and monitoring can be applied to ensure that the service can be delivered safely and effectively to the customer under known and controlled conditions; however, there is always an element of uncertainty to beware. Wordcount: 1513
4.File: 01D Operational Security Policy.doc – Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 2980
5.File: 02 Email & Internet Usage Policy.doc – Summary: The policy is usually aimed at employees, although it can be extended to cover contractors, agency workers and other individuals who have access to its e-mail and Internet systems to ensure they are also aware of their rights and obligations when using the system. Wordcount: 1480
6.File: 02d Workplace Email and Internet Use – Employees and Employers Beware.doc – Summary: As with most things in life, a commonsense approach to this issue minimizes the risks for all involved: employees must acknowledge that their employers can and will monitor their use of these two electronic means of communication to ensure that it is not excessive, inappropriate, or illegal, and employers must make all employees aware of their policies and procedures with respect to the Internet and e-mail, reviewing employee activity or quickly taking remedial action when those policies or procedures are violated. Wordcount: 7017
7.File: ThirtyTwo Instant Messaging Rules-Best Practices.docx – Summary: Your legal, compliance, and IT professionals should work together to determine where IM fits into the organization’s regulatory puzzle, and how a program that combines written policy, employee education, and enforcement technology (the three Es of IM risk management) can help ensure compliance and minimize costly IM-related disasters. Wordcount: 2611
8.File: Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
9.File: Service Operation Functions Fact Sheet.txt – Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 2476
10.File: Service Operation Processes Fact Sheet.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 3946
11.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
12.File: Process Summary – Information Security Management.doc – Summary: Arrangements that involve external organizations having access to information systems and services shall be based on a formal agreement that defines all necessary security requirements. Wordcount: 350
13.File: McKinsey Report.pdf – Summary: Data have become a torrent flowing into every area of the global economy.1 Companies churn out a burgeoning volume of transactional data, capturing trillions of bytes of information about their customers, suppliers, and operations. millions of networked sensors are being embedded in the physical world in devices such as mobile phones, smart energy meters, automobiles, and industrial machines that sense, create, and communicate data in the age of the Internet of Things.2 Indeed, as companies and organizations go about their business and interact with individuals, they are generating a tremendous amount of digital �exhaust data,� i.e., data that Wordcount: 70206
14.File: German case study.pdf – Summary: This cannot be in the interest of the customer and the customer requests an end-to-end service, because the customer requires a certain performance for the complete service chain, and is not interested in managing different services with different units. Wordcount: 3992
15.File: 01 Understanding Virtualization-Clouds.ppt – Summary: The aforementioned NIST definition for Cloud Computing is the only internationally recognized “standard” for cloud computing, though several groups are working to create standards, such as DMTF, OMG, SNIA, and ETSI. Wordcount: 876
16.File: 01 Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
17.File: Creating Vision Statements, Mission Statements and Core Values.doc – Summary: Contemporary strategic marketing perspectives indicate that an organization should define a business by the type of customers it wishes to serve, the particular needs of those customers groups it wishes to satisfy, and the means or technology by which the organization will satisfy these customer needs. Wordcount: 2765
18.File: Service_Design_Capability_Assessment_Questionnaire.docx – Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
19.File: Service_Operation_Capability_Assessment_Questionnaire.docx – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 6952
20.File: Guidelines on Cell Phone and PDA Security_ 68 page document.doc – Summary: Mobile handheld devices may also have specialized built-in hardware, such as a camera, a Global Positioning System (GPS) receiver, and reduced-size removable-media card slots, and employ a range of wireless interfaces, including infrared, Wireless Fidelity (Wi-Fi), Bluetooth, and one or more types of cellular interfaces. Wordcount: 19221
21.File: iPad_Business.pdf – Summary: iPad can securely access corporate services and protect data on the device. iPad provides strong encryption for data in transmission, proven authentication methods for access to corporate services, and hardware encryption for all data stored on the device. iPad also provides secure protection through the use of passcode policies that can be delivered and enforced over-the-air. Wordcount: 9667
22.File: iPhone_Business.pdf – Summary: iPhone can securely access corporate services and protect data on the device. iPhone provides strong encryption for data in transmission, proven authentication methods for access to corporate services, and hardware encryption for all data stored on the device. iPhone also provides secure protection through the use of passcode policies that can be delivered and enforced over the air. Wordcount: 9746
23.File: Mobile Device Management Presentation.ppt – Summary: to the distribution of business data to mobile devices such as Wordcount: 1621
24.File: Mobile Device Security � Securing the Handheld, Securing the Enterprise_18 page paper.doc – Summary: Analyst firm IDC states that mobile device security software spending will grow from $70 million in 2003 to an estimated $993 million in 2008, a 70 percent year-on-year growth rate.6 During that same period, IDC expects an increase in both the number and sophistication of attacks targeted at mobile devices. Wordcount: 3652
25.File: Event Mgmt Mindmaps.txt – Summary: An event can be defined as any detectable or discernable occurrence that has significance for the management of the IT Infrastructure of the delivery of IT service and evaluation of the impact a deviation might cause to the services. Wordcount: 885
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Smis.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Smis toolkit:
1. Contains 25 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Smis
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Smis toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $146.93 Get it now for just $83.75 ! Save $63.18 (43%)
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