The Smo Toolkit

The Smo ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Smo in your organization with 26 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Smo by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Smo and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Smo approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Smo Toolkit Includes the following 26 resources:
1.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
2.File: 03 Security Audit Template.doc – Summary: Your use of this system constitutes your further agreement that you will not use the system in any way that would violate any law, or that would be inconsistent with any Company policy or standard including policies on Ethics, Harassment, Conflict of Interest, and standards for system security. Wordcount: 3211
3.File: ThirtyTwo Instant Messaging Rules-Best Practices.docx – Summary: Your legal, compliance, and IT professionals should work together to determine where IM fits into the organization’s regulatory puzzle, and how a program that combines written policy, employee education, and enforcement technology (the three Es of IM risk management) can help ensure compliance and minimize costly IM-related disasters. Wordcount: 2611
4.File: 01 Creating Policies.doc – Summary: If the policy has legal implications, is litigious by its nature, has personal implications for employees (such as security procedures), you will want to have your attorney review the policy before you distribute the policy further. Wordcount: 1051
5.File: 00 Service Desk Introduction Presentation.ppt – Summary: Tools not only support the outsourced Service Desk, but also the customers organization’s processes and business requirements. Wordcount: 385
6.File: CONMGT3900 Status Accounting Guidelines.doc – Summary: Such a report can assist management to see the overall health of their IT infrastructure and to be able to make strategic decisions regarding change of supplier, investigation of the management techniques or identification of cyclical status changes (which will allow steps to be taken to smooth out the cycle). Wordcount: 302
7.File: release v4.doc – Summary: According to Meta Group: through 2008, IT operations groups will increasingly seek to maintain/improve change-management service levels by formalizing and adopting processes that enable improved acceptance of change into the production environment (e.g., production acceptance [PA], production control, quality assurance [QA], release management). Wordcount: 746
8.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
9.File: Outsourcing Transition Plan.doc – Summary: To continue the example, the provider might offer 10 percent less in salary, a more suitable benefits package that costs the provider 10 percent less, and a "pay for performance" bonus of 20�40 percent (some of which should be guaranteed the first year, to keep the employees’ existing base compensation whole). Wordcount: 3985
10.File: Environmental Architectures and Standards.doc – Summary: Generally fire detection but not suppression, although HSSD or VESDA multi-level alarm with auto FM200 (or alternative halon replacement) release on �double-knock’ detection may be included if business-critical systems are contained Wordcount: 1439
11.File: Presentation 4 – Managing Change.ppt – Summary: It is driven from the top of the organization and makes heavy use of outside consultants. Wordcount: 498
12.File: BRM job description.docx – Summary: However, it’s possible to develop business relationship managers internally by first looking at people with an interest in technology and who either have undergraduate business degrees or have acquired business-related skills from working in financial roles. Wordcount: 656
13.File: IDC 2011 Study.pdf – Summary: And while cloud computing accounts for less than 2% of IT spending today, IDC estimates that by 2015 nearly 20% of the information will be "touched" by cloud computing service providers � meaning that somewhere in a byte’s journey from originator to disposal it will be stored or processed in a cloud. Wordcount: 4322
14.File: McKinsey Report.pdf – Summary: Data have become a torrent flowing into every area of the global economy.1 Companies churn out a burgeoning volume of transactional data, capturing trillions of bytes of information about their customers, suppliers, and operations. millions of networked sensors are being embedded in the physical world in devices such as mobile phones, smart energy meters, automobiles, and industrial machines that sense, create, and communicate data in the age of the Internet of Things.2 Indeed, as companies and organizations go about their business and interact with individuals, they are generating a tremendous amount of digital �exhaust data,� i.e., data that Wordcount: 70206
15.File: Example Case Study_ Govt of South Australia – Records Management Disaster Planning Toolkit.pdf – Summary: State Records would like to acknowledge that this guideline has been developed thanks to a significant contribution from the Heritage Collections Council, Commonwealth Department of Communications, Information Technology and the Arts and their publication Be Prepared: Guidelines for small museums for writing a disaster preparedness plan (2000) and also the State Records Authority of New South Wales and their publication Guidelines on Counter Disaster Strategies for Records and Recordkeeping Systems (2002). Wordcount: 12799
16.File: Presentation 1- Toolkit Introduction Business Process Management.ppt – Summary: Compliance officer – There needs to be one person that ensures that brings the process performance information to the knowledge of compliance body and ensure the governance body’s decisions are implemented correctly. Wordcount: 3787
17.File: Presentation 2- BPM & Workflow Software.ppt – Summary: The ability to automate daily employee tasks using a workflow engine, enables the organisation to relocate employee resources from their current jobs to jobs and tasks that need manual intervention, thus releasing workloads and making the employee’s contribution to the company more efficient. Wordcount: 710
18.File: Selling Gamification to Your Organization_An Example Business Case.doc – Summary: However, as with many new and promising technologies, there is already a lot of confusion and miscommunication about gamification and what it can be used for � with many organizations falling behind their competitors because they cannot see the benefits it provides or believe that it belongs in the �too hard basket’. Wordcount: 2302
19.File: Gamification Hints & Tips.doc – Summary: So as you start thinking about how to gamify your service, be sure to take a moment to think through the goals of the project rather than just jumping in to a solution that may not be appropriate for you. Wordcount: 3211
20.File: Gamification Ideas, Examples and Options_ 145 page paper.docx – Summary: If a user has checked-in to a venue on more days (meaning only one check-in per day qualifies for calculating mayorship) than anyone else in the past 60 days, the check-ins are valid under Foursquare’s time and distance protocols, and they have a profile photo, they will be crowned "Mayor" of that venue, until someone else earns the title by checking in more times than the previous mayor. Wordcount: 56615
21.File: 03 Lessons Learned Workshop.ppt – Summary: From a knowledge management perspective, lessons learned workshops serve two purposes: identify the best ways to conduct projects and ensure that all the project knowledge is available for later use. Wordcount: 667
22.File: An Illustrated Guide to Knowledge Management.pdf – Summary: Although one of the goals is obviously individual learning on the part of the workshop participants, other colleagues not directly involved in the workshop or project should also be able to profit from any lessons learned. Wordcount: 24784
23.File: Security Roles & Responsibilities.doc – Summary: Liaison with and offers strategic direction to related governance functions (such as Physical Security/Facilities, Risk Management, IT, HR, Legal and Compliance) plus senior and middle managers throughout the organization as necessary, on information security matters such as routine security activities plus emerging security risks and control technologies Wordcount: 3427
24.File: Presentation 2 – Project Management & PRINCE2.ppt – Summary: Quality Planning: Integrated into the Starting Up of a Project (SU) process; the way that the quality system will be used will be in the Project Initiation Document and therefore it will form part of each Stage Plan. Wordcount: 4598
25.File: PIN01060 Project Methodology.doc – Summary: User Acceptance Testing represents users’ validation and verification of the system in accordance to the Business Processes (i.e. functionality) and Technical Requirements as stated in the Design Document and all mutually agreed upon change requests, the high level User Acceptance Test Plan and the User Scenarios. Wordcount: 4688
26.File: 03 Managing Change.ppt – Summary: Step 1: Enlist the support and involvement of key people – This means assembling a team with the right blend of skills, Wordcount: 502
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Smo.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Smo toolkit:
1. Contains 26 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Smo
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Smo toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $150.17 Get it now for just $87.1 ! Save $63.07 (42%)
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