The Sop Toolkit

The Sop ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Sop in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Sop by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Sop and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Sop approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Sop Toolkit Includes the following 30 resources:
1.File: Charging Policies.doc – Summary: IT needs to work with the business to help it reduce its cost of IT and be capable of adapting to any changes in IT usage which the business may make as a result of charging. Wordcount: 1063
2.File: Working with Data in the Cloud.docx – Summary: While there may be other issues than cost, such as privacy or portability, which discourage the use of public clouds, the benefits shown through these characteristics will often support the development of a private cloud within the organization’s control. Wordcount: 3664
3.File: 05 Business Justification Template.doc – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues they are in fact talking about the same thing (and not � as often happens � talking at odds with each other. Wordcount: 1804
4.File: Building an Effective Information Security Policy.doc – Summary: There are of course various different options and points to think over here, such as do you want it to be accessible to everyone or do you want to password protect it and/or put it on a specific server port, can the contents of the external site (extranet) be seen by or published to the outside world, maintenance of systems and content, etc. so I would recommend it to keep things as simple as possible. Wordcount: 13098
5.File: 08 Charging Policies.doc – Summary: The purpose of this document is to provide the <> with background information and considerations related to a charging policy with the intent of developing an effective policy within the service environment. Wordcount: 1754
6.File: 01 Introduction to Six Sigma.pptx – Summary: Motorola developed the Six Sigma methodology in the mid-1980s as a result of recognizing that products with high first-pass yield rarely failed in use. Wordcount: 443
7.File: 02 Six Sigma Workshop.pptx – Summary: Therefore, the focus of Six Sigma Quality methodology is measuring the number of times a product or service of ours fails to meet our customers’ needs and then using that information to systematically eliminate those shortcomings, getting as close to 100% customer satisfaction as possible.�Wordcount: 952
8.File: 02 Building a Six Sigma Organization.doc – Summary: Committed leaders with the clarity of purpose and drive to achieve breakthroughs in performance are a vital element in all Six Sigma programs. Wordcount: 782
9.File: 02 Business Justification Template.docx – Summary: The process of establishing and monitoring performance levels means that when IT and business people discuss IT related issues they are in fact talking about the same thing (and not�as often happens�talking at odds with each other. Wordcount: 1831
10.File: 06 Six Sigma Fact Sheet.doc – Summary: In order to be at a six sigma level you would have to deliver on time 99.9997% of the time. Wordcount: 834
11.File: 13 Business Justification Template.doc – Summary: The purpose of this document is to provide the <> with a structure for gathering pertinent information regarding IT Service Monitoring and Control. Wordcount: 1851
12.File: Six Sigma Presentation.ppt – Summary: Motorola developed the Six Sigma methodology in the mid-1980s as a result of recognizing that products with high first-pass yield rarely failed in use Wordcount: 677
13.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
14.File: BON19200 Six Sigma Executive Overview.ppt – Summary: Motorola developed the Six Sigma methodology in the mid-1980’s as a result of recognizing that products with high first-pass yield rarely failed in use Wordcount: 488
15.File: RC MS Summary Template FY03.doc – Summary: Include information gathered from the activities indicated in the �FY 03 Management System Assessment Planning Integration Template� completed in December 2002, Subject Areas to be written, revised or implemented, Legacy Documents to be retired, assessments to be conducted, Department/Division Procedures to be written or revised, etc. Wordcount: 1010
16.File: SOS_CMS2002.doc – Summary: This document is designed to provide software customers with detailed support information for a specific software application and Microsoft Windows Server 2003. Wordcount: 1053
17.File: CONMGT4100 CMDB Design document.doc – Summary: Ability to support and hold information on CI’s that have a varying degree of complexity (from entire stand-alone systems (e.g Mainframe) to simple, single hardware items or software applications and all the associated relationships that are possible between them. Wordcount: 1048
18.File: Roles and Responsibilities.doc – Summary: If Event Management activities are delegated to the Service Desk or IT Operations Management, Technical and Application Management must ensure that the staff are adequately trained and that they have access to the appropriate tools to enable them to perform these tasks. Wordcount: 1189
19.File: Description of Asset Types.doc – Summary: There is a great diversity in Process assets, which are specialized to various degrees from generic management processes to sophisticated low-level algorithms embedded in software applications and other forms of automation. Wordcount: 1327
20.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
21.File: DML & DS.doc – Summary: This document serves as a CHECKLIST FOR TOPICS TO CONSIDER WHEN LOOKING AT THE SELECTION OF AN AUTOMATED TOOL for the Release and Deployment Management process. Wordcount: 538
22.File: Service Catalog 1.doc – Summary: If the user Department has not purchased the Desktop Support Package, the Department is required to provide Novell client licenses for each user machine that will access the data storage, and install the ACME IT configuration of this client. Wordcount: 4442
23.File: Types of Service Assets.doc – Summary: There is a great diversity in process assets, which are specialized to various degrees from very generic management processes to sophisticated low-level algorithms embedded in software applications and other forms of automation. Wordcount: 1335
24.File: distance education.doc – Summary: If the area of Service Management is of interest to you, then one of the best places to start is the itilcollege (www.itilcollege.com). Wordcount: 226
25.File: distance learning.doc – Summary: Perhaps the most widely known Service Management program of learning is based around a framework known as ITIL. Wordcount: 140
26.File: v0.1 it service management.doc – Summary: The original incarnation of what was ITIL in 1990 to about 1997 didn’t change and although it was best practice in the early years could not be regarded as best practice in 2000 if it had remained unchanged, because the world changed the way it delivered services and ITIL didn’t. Wordcount: 421
27.File: McKinsey Report.pdf – Summary: Data have become a torrent flowing into every area of the global economy.1 Companies churn out a burgeoning volume of transactional data, capturing trillions of bytes of information about their customers, suppliers, and operations. millions of networked sensors are being embedded in the physical world in devices such as mobile phones, smart energy meters, automobiles, and industrial machines that sense, create, and communicate data in the age of the Internet of Things.2 Indeed, as companies and organizations go about their business and interact with individuals, they are generating a tremendous amount of digital �exhaust data,� i.e., data that Wordcount: 70206
28.File: Presentation 5- BPM & ROI.ppt – Summary: for customers and also to the company in terms of reduced costs such as Wordcount: 2396
29.File: Presentation 6- BPM Continual Improvement.ppt – Summary: Invoking a Six Sigma DMAIC project or conducting a Lean kaizen event will characterize the problems with the process, determine the process changes, and define the new process and standards of performance. Wordcount: 2489
30.File: BPM – Design for Workflow & Rules Management Systems.docx – Summary: Furthermore, not all vendors may choose to expose every interface between the functional components within the model; this will be dealt with by the specification of a variety of conformance levels which will identify the particular inter-working functions where open interfaces are supported for multi-vendor integration. Wordcount: 2388
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Sop.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Sop toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Sop
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Sop toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $173.68 Get it now for just $99.0 ! Save $74.68 (43%)
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