The System Management Toolkit

The System Management ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage System Management in your organization with 9 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of System Management by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of System Management and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a System Management approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete System Management Toolkit Includes the following 9 resources:
1.File: 09 Tool Requirements Template and Planner.doc – Summary: To successfully implement tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 2744
2.File: STA15500 ITSM Tool Requirements.doc – Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
3.File: AVMG5800 Recovery Template.doc – Summary: Use this section to specify for this Service/application the combination of the complexity of facilities and the level of skills required in the people that will permit this service to stay operating, in the event of a failure. Wordcount: 1331
4.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
5.File: Example Outsourcing – Service Levels.doc – Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics. Wordcount: 12433
6.File: Service Catalog 2.doc – Summary: ACME IT personnel who provide this service will function as part of a development team and will be expected to provide work products as required by the development project and to complete their work as required by the project schedule. Wordcount: 7167
7.File: German case study.pdf – Summary: This cannot be in the interest of the customer and the customer requests an end-to-end service, because the customer requires a certain performance for the complete service chain, and is not interested in managing different services with different units. Wordcount: 3992
8.File: ITSM Tool Requirements Template and Planner.doc – Summary: To successfully implement ITSM tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 8282
9.File: Example Business Case_Mobile Devices.doc – Summary: There are a large number of mobile devices available supporting a number operating systems including Windows Mobile (Microsoft), Symbian (Nokia), Blackberry OS (RIM), Android (Google), iOS (Apple) and WebOS (developed by Palm, now owned byHP). Wordcount: 1977
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for System Management.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The System Management toolkit:
1. Contains 9 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of System Management
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the System Management toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $50.25 Get it now for just $30.15 ! Save $20.1 (40%)
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