The Third Party Toolkit

The Third Party ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Third Party in your organization with 30 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Third Party by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Third Party and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Third Party approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Third Party Toolkit Includes the following 30 resources:
1.File: Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regard to serviceability of the Service and its components. Wordcount: 1252
2.File: 9781486476763_txt.pdf – Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407
3.File: 15 Underpinning Contracts Template Example.doc – Summary: It is the process by which the service provider and customer will define and agree on the scope and outcomes of a service, as well as review the performance of the service against agreed targets. Wordcount: 1617
4.File: 02 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the Service and its components. Wordcount: 1800
5.File: 03 Availability Plan.doc – Summary: Accidental changes often occur when the machine is touched for legitimate reasons, like an update, but the machine is not kept in a workable state; usually because the change has not be fully planned, tested, or the procedures for the change have not been completed as documented. Wordcount: 2324
6.File: 02 Risk Management Framework.doc – Summary: Whilst the numeric rating scale should be applied consistently for each activity or project evaluated, the detailed descriptions contained in the table is provided as an example only and will need to be altered to suit the specific activity being assessed. Wordcount: 4040
7.File: 04 Business Impact Assessment.doc – Summary: For instance, a process and procedures document will provide background around a particular activity or deliverable, some considerations within the subject area, an example of its output, and room for the customer to create their own process, procedure, or deliverable. Wordcount: 1853
8.File: 01 Information Security Policy.doc – Summary:  Contractual Documentation Preparing Terms and Conditions of Employment Using Non-Disclosure Agreements (Staff and Third Party) Misuse of Organization Stationery Lending Keys to Secure Areas to Others Lending Money to Work Colleagues Complying with Information Security Policy Establishing Ownership of Intellectual Property Rights Employing/Contracting New Staff Contracting with External Suppliers/other Service Providers Employees’ Responsibility to Protect Confidentiality of Data Confidential Personnel Data Respecting Privacy in the Workplace Handling Confidential Employee Information Giving References on Staff Checking Staff Security Clearance Sharing Employee Information with Other Employees Sharing Personal Salary Information Personnel Information Security Responsibilities Using the Internet in an Acceptable Way Keeping Passwords/PIN Numbers Confidential Sharing Organization Information with Other Employees Signing for the Delivery of Goods Signing for Work done by Third Parties Ordering Goods and Services Verifying Financial Claims and Invoices Approving and Authorization of Expenditure Responding to Telephone Enquiries Sharing Confidential Information with Family Members Gossiping and Disclosing Information Spreading Information through the Office �Grape Vine’ Using E-Mail and Postal Mail Facilities for Personal Reasons Using Telephone Systems for Personal Reasons Using the Organization’s Mobile Phones for Personal Use Using Organization Credit Cards Playing Games on Office Computers Using Office Computers for Personal Use HR Management Dealing with Disaffected Staff Taking Official Notes of Employee Meetings Staff Leaving Employment Handling Staff Resignations Completing Procedures for Terminating Staff or Contractors Obligations of Staff Transferring to Competitors HR Issues Other Recommending Professional Advisors Wordcount: 3245
9.File: Building an Effective Information Security Policy.doc – Summary: There are of course various different options and points to think over here, such as do you want it to be accessible to everyone or do you want to password protect it and/or put it on a specific server port, can the contents of the external site (extranet) be seen by or published to the outside world, maintenance of systems and content, etc. so I would recommend it to keep things as simple as possible. Wordcount: 13098
10.File: 07 Category Definition.doc – Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1613
11.File: 02e Finance & Administration Agency Guide to Best Practice – Email & Internet Usage.doc – Summary: Employees should be aware that Internet usage and sites visited may be monitored by their employer and copies of all emails sent and received maybe recorded and stored in information systems hardware, even after the email is deleted. Wordcount: 1429
12.File: 03 Instant Messaging Use Policy.doc – Summary: The purpose of this document is to provide the <> with background information and considerations related to Instant Messaging Use policy with the intent of developing an effective policy within the service environment. Wordcount: 1111
13.File: Web 2.0 in KM.docx – Summary: What you will see by the end of this document is just how compatible knowledge management and Web 2.0 are, as well as how the future of knowledge management may be explored by emerging the two technologies through the use of cloud computing. Wordcount: 7837
14.File: 01 Service Desk Technology.doc – Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g. registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)? Wordcount: 4027
15.File: 04 Service Desk-Outsourcing Template.doc – Summary: 3.8.1 Beginning on the Effective Date and continuing for a period of one year from the expiration or termination of this Agreement, the CLIENT shall not, without the OUTSOURCER’s prior written consent (which consent may be withheld at the OUTSOURCER’s sole discretion), enter into any contract (including, but not limited to, an employment contract, facilities management contract or consulting contract) with (i) any employee or former employee of the OUTSOURCER who performed work under this Agreement within two years of such contract (an �OUTSOURCER Employee�) or (ii) any person, firm, corporation or enterprise by which the OUTSOURCER Employee is employed or with which such OUTSOURCER Employee is affiliated (including, but not limited to, as a consultant, shareholder, partner, officer or director) (�OUTSOURCER Employee’s New Firm�), whereby the OUTSOURCER Employee or OUTSOURCER Employee’s New Firm would provide to the CLIENT all or part of the services provided by the OUTSOURCER to the CLIENT under this Agreement. Wordcount: 4344
16.File: 06 Internal Audits.docx – Summary: Internal audits and management reviews are different methods with the same purpose: to allow the service provider to demonstrate the capabilities of the service management system and delivered services to effectively achieve service management objectives, service requirements, and ISO/IEC 20000 requirements. Wordcount: 2483
17.File: ISO 20000 FAQs.doc – Summary: ISO 9000 is applied and used by all organizations in different sectors and industries and whilst it has certain attributes and benefits that are valuable to your existing commercial relationship, you should consider whether you wish to have a specific certification for the IT Service Management (ITSM) component of your business. Wordcount: 2809
18.File: Critical_Incident_Services.doc – Summary: The System Support plan also describes the impact of system failure (on users & business), the system topology (high level view of the various components), the support matrix (support arrangements for individual components as well as critical 3rd Party Application and Vendor information) and system dependencies (other systems that must be available for effective operation Wordcount: 1450
19.File: s3-99379_T2-99817 (LS to S3 on MExE Release 99).doc – Summary: The MExE group is currently finalising the work for MExE Release 99, and MExE would like S3 to consider the security clause in the current draft MExE Release 99 in the latest version of 23.057, (the MExE release 99 stage 2, version 1.5.0), which is attached. Wordcount: 734
20.File: SBMS-MSAP-FY04.doc – Summary: Requirements Management: Complete SAM Action Plan item for making explicit link from requirements to SBMS or other organizational documents; also, review and update training program as described in second bullet above. Wordcount: 469
21.File: AVMG5800 Recovery Template.doc – Summary: Use this section to specify for this Service/application the combination of the complexity of facilities and the level of skills required in the people that will permit this service to stay operating, in the event of a failure. Wordcount: 1331
22.File: AVMG5900 Availability Requirements.doc – Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the IT Service and its components. Wordcount: 1298
23.File: CHG7900 CAB Meeting minutes.doc – Summary: The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization. Wordcount: 464
24.File: CHG8300 Category Definition.doc – Summary: A submitted change that has not been rejected, as the value of the change can be seen, however, the CAB or Change Manager is seeking additional clarity regarding specific points. Wordcount: 798
25.File: VB IPAD EN 0107.pdf – Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750
26.File: Service Operation Processes Fact Sheet.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 3946
27.File: Service Strategy Fact Sheet.doc – Summary: An example may be a service whose fulfillment elements include a mainframe system and Frame Relay network that still supports business critical processes where the strategic direction of the organization is to retire the mainframe platform and source an MPLS (multi protocol label switching) WAN. Wordcount: 2059
28.File: TAOS ISO 27001 Fact Sheet.doc – Summary: The ISO 27000-series information security management standards align with other ISO management systems standard, such as those for ISO 9001 (quality management systems) and ISO 14001 (environmental management systems), both in terms of their general structure and in the nature of combining best practice with certification standards. Wordcount: 829
29.File: Challenges, CSFs and Risks.doc – Summary: Customers depend on contracts as a means of implementing their own business strategy and achieving specific objectives, and as a means of allocating and managing most, if not all, operational risks associated with the business outcomes. Wordcount: 2123
30.File: financial v5.0.pdf – Summary: This results in reduced revenue but is not really a cost of implementation, as it is in the organization’s interest to identify and reduce inefficient use of IT resource. Wordcount: 1498
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Third Party.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Third Party toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Third Party
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Third Party toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)
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