The Throughput Toolkit

The Throughput ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Throughput in your organization with 18 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Throughput by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Throughput and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Throughput approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Throughput Toolkit Includes the following 18 resources:
1.File: 04 Technical Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerances, units of measure, timing, display formats and organization, availability and capacity requirements and any relevant agreements that may impact on the service. Wordcount: 1574
2.File: 08 Capacity Plan.doc – Summary: User profiles can be created to identify the demands of different roles in the process and how many people in each role is expected: a management role will probably have more rights in a process then a technician, but more technicians will likely be using the process at any given time. Wordcount: 2891
3.File: Starter Kit Document.doc – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 17548
4.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
5.File: Challenges, CSFs and Risks.doc – Summary: Customers depend on contracts as a means of implementing their own business strategy and achieving specific objectives, and as a means of allocating and managing most, if not all, operational risks associated with the business outcomes. Wordcount: 2123
6.File: change v4.doc – Summary: The goal of the Change Management process is to ensure that standardised methods and procedures are used for efficient and prompt handling of all Changes, in order to minimise the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organisation. Wordcount: 828
7.File: change v5.0.pdf – Summary: The goal of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change- related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 1445
8.File: SixSigma Starter Kit Document.txt – Summary: Firstly let us start with a common understanding of the term business process as used in this document – �a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action�. Wordcount: 18117
9.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
10.File: Example Outsourcing Contract template.doc – Summary: The customer/supplier agrees that all knowledge, concerning the organization of the supplier/customer, coming forth from the activities based on this Service Level Agreement and by which, by making public, the supplier/customer may suffer damage, will in no way be made available to any third party. Wordcount: 4184
11.File: Typical Contents of a Capacity Plan.doc – Summary: It could contain options for merging different services on a single processor, upgrading the network to take advantage of technological advances, tuning the use of resource or service performance, rewriting legacy systems, purchasing new hardware or software etc. Wordcount: 727
12.File: Terms and Definitions and acronyms.doc – Summary: Meeting the requirements in ISO/IEC 20000 (or another national or international standard), as assessed by an internal audit or an organization that is not an accredited certification body or qualified to carry out ISO/IEC 20000 certification audits. Wordcount: 1098
13.File: 01 Big Data Development Process.doc – Summary: A scope statement any bigger than half an A4 page may be too lengthy to read, lose the intended audience with detail, and not be clearly focused on answering the WHAT question for this process. Wordcount: 4823
14.File: McKinsey Report.pdf – Summary: Data have become a torrent flowing into every area of the global economy.1 Companies churn out a burgeoning volume of transactional data, capturing trillions of bytes of information about their customers, suppliers, and operations. millions of networked sensors are being embedded in the physical world in devices such as mobile phones, smart energy meters, automobiles, and industrial machines that sense, create, and communicate data in the age of the Internet of Things.2 Indeed, as companies and organizations go about their business and interact with individuals, they are generating a tremendous amount of digital �exhaust data,� i.e., data that Wordcount: 70206
15.File: Presentation 1- Toolkit Introduction Business Process Management.ppt – Summary: Compliance officer – There needs to be one person that ensures that brings the process performance information to the knowledge of compliance body and ensure the governance body’s decisions are implemented correctly. Wordcount: 3787
16.File: Presentation 5- BPM & ROI.ppt – Summary: for customers and also to the company in terms of reduced costs such as Wordcount: 2396
17.File: BPM – Design for Workflow & Rules Management Systems.docx – Summary: Furthermore, not all vendors may choose to expose every interface between the functional components within the model; this will be dealt with by the specification of a variety of conformance levels which will identify the particular inter-working functions where open interfaces are supported for multi-vendor integration. Wordcount: 2388
18.File: 01 Technical Specification Template.doc – Summary: The interfaces in this section are specified by documenting: the name and description of each item, source or input, destination or output, ranges, accuracy and tolerance, units of measure, timing, display formats and organization, availability and capacity requirements, and any relevant agreements that may impact the service. Wordcount: 1088
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Throughput.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Throughput toolkit:
1. Contains 18 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Throughput
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Throughput toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $111.67 Get it now for just $60.3 ! Save $51.37 (46%)
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