The Work Instruction Toolkit

The Work Instruction ToolkitThis toolkit provides a wide variety of resources to boost your understanding and ability to manage Work Instruction in your organization with 14 ready-to-use resources.
This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Work Instruction by offering easy to use templates, blueprints, and documents that can be adapted to your organization’s requirements.
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Put together by The Art of Service’s industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Work Instruction and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Work Instruction approach that meets today’s standards. It is tailor-fit for professionals who don’t have the time or resources at hand to develop the required templates and structure for implementation or management.
The Complete Work Instruction Toolkit Includes the following 14 resources:
1.File: 04 Release Packages.doc – Summary: The definition and scope of the release unit should be addressed in the Release Policy; this information is crucial for establishing release packages as a release package will define what release units will be part of the release. Wordcount: 1799
2.File: 02 Mapping Responsibilities.doc – Summary: This is particularly important if roles and responsibilities need to change, as they often will when a service provider is aiming for the kind of best practice model specified in ISO/IEC 20000. Wordcount: 1006
3.File: 02 Service Desk-Process.doc – Summary: For instance, if the Service Desk is required to provide the customer or end user with status on their existing incident/request and the record has been escalated to n-line support, updates from the technician are required. Wordcount: 2933
4.File: Service Transition Fact Sheet.doc – Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326
5.File: security v4.doc – Summary: In addition, knowing what to do if there is a security problem has always been important, but until recently, it was assumed that employees and management would have time during a crisis to read their e-mail, attend emergency meetings and figure out what to do. Wordcount: 433
6.File: factsheets in progress.doc – Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB �so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687
7.File: ITSM Tool Requirements Document.doc – Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
8.File: Deployment Aspects to Assess.doc – Summary: Ability to predict and track the actual incident and problem volumes during deployment; this may require updating asset or user records with the date and time of installation or deployment to enable trend analysis Wordcount: 402
9.File: ITSCM3500 Continuity Management Powerpoint.ppt – Summary: The unavailability for a longer period of time of IT service provision, which makes it necessary to switch to an alternative system and for which the actions to be taken are not part of daily routine. Wordcount: 1963
10.File: Gamification Project Communications Schedule Template .doc – Summary: The purpose of this framework is to overview the information needs, for identified communications audiences for each of the Project Stages. Wordcount: 2075
11.File: 02 Help Desk-Process.doc – Summary: The intent of investigation and diagnosis at the Help Desk as a practice is obtaining enough information about the situation to determine the cause of the incident and make a determination if the incident can be resolved at the Help Desk or should be escalated to an n-line support team. Wordcount: 2927
12.File: Service_Operation_Capability_Assessment_Questionnaire.docx – Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 6952
13.File: Service Operation Lifecycle Phase Introduction Presentation.ppt – Summary: The audience must have been actively involved in determining the need for the communication and what they will do with the information. Wordcount: 682
14.File: Service Operation Lifecycle Stage Introduction Presentation.ppt – Summary: To ensure consistency in service transition, as will as ensuring stated requirements are met for the business and management, personnel from IT Operations Management must be involved in service transition as early as possible. Wordcount: 654
This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Work Instruction.
The kit is designed for those who need or are looking for awareness or skills, but simply don’t have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Work Instruction toolkit:
1. Contains 14 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Work Instruction
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents – ready to download and apply
4. Saves you time and budget
Buy with confidence, the Work Instruction toolkit has a 100% Satisfaction Guarantee & Free Returns.
List Price $86.85 Get it now for just $46.9 ! Save $39.95 (46%)
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